We're seeking an experienced Measurement & Reporting Consultant to join a high-profile Enterprise Service Management (ESM) environment supporting complex, multi-vendor technology services. This role is ideal for a consultant who enjoys turning service data into meaningful insights that drive better decision-making, service improvement, and operational excellence. You'll work across a broad stakeholder landscape, delivering reporting, analytics, dashboards, and performance insights that support IT service delivery and customer outcomes. Working closely with service providers, operational teams, and client stakeholders, you'll play a key role in building and improving measurement and reporting capabilities aligned to ITIL best practices.

About the Role:

Develop, maintain, and enhance operational and executive reporting across IT service management functions. Produce meaningful dashboards, scorecards, and performance reports that provide stakeholders with real-time visibility of service outcomes. Monitor and report on service performance against agreed KPIs, SLAs, OLAs, and Experience Level Agreements (XLAs). Design and develop ServiceNow reports and dashboards. Support the configuration and optimization of reporting and analytics capabilities within the Service Management platform.

About You:

Experience in IT Service Management, Service Reporting, Service Analytics, Performance Reporting, or a related discipline. Experience delivering reporting solutions in complex enterprise environments. Strong experience with ServiceNow reporting and dashboards. Understanding of KPI, SLA, OLA, and service performance measurement frameworks.

Additional Requirements:

Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.



This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations:

Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.

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Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Benefits of working at Accenture:

- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities
- Certified as a Family Inclusive Workplace™

Flexible Work Arrangements - centred around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

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At Accenture,



our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email and cite the relevant Job Number, or contact us on .

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

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📌 Service Performance & Reporting Consultant (Melbourne)
🏢 8200 Accenture Australia P/L
📍 Melbourne