CASE MANAGER – PERSONAL INJURY CLAIMS - CHARLESTOWN

Support customers navigating the impact of a personal injury, guiding them through recovery and managing claims from initial notification through resolution.

About The Role

- Manage a portfolio of personal injury claims from initial notification through to resolution.
- Determine liability and compensation entitlements in line with legislative, regulatory and business requirements.
- Build effective relationships with customers, employers, health professionals, rehabilitation providers, legal representatives and other stakeholders.
- Assess treatment, rehabilitation and support needs to help customers achieve positive recovery outcomes.
- Develop and implement tailored claim strategies focused on recovery, independence and, where appropriate, return-to-work outcomes.
- Interpret medical, rehabilitation and vocational information to support sound decision‑making.
- Manage complex and sensitive conversations with empathy, professionalism and care.
- Deliver exceptional customer service through proactive communication, timely responses and a solutions‑focused approach.
- Maintain accurate records and ensure compliance with all quality, privacy and regulatory obligations.
- Contribute positively to team performance through collaboration, continuous improvement and knowledge sharing.

About You

- Experience in case management, personal injury, injury management, rehabilitation, disability support, allied health, social services or a related field is highly desired, though not required.
- Previous experience managing personal injury claims is highly regarded, though not required.
- Confidence communicating with customers over the phone and through written correspondence, with the ability to build rapport, manage sensitive conversations and provide support during challenging circumstances.




- Comfortable navigating multiple computer systems and technologies, with the ability to quickly learn new platforms, maintain accurate records and manage administrative tasks efficiently.
- A genuine passion for supporting customers through challenging circumstances and helping them achieve positive outcomes.
- Strong communication and relationship‑building skills with the ability to influence and engage a broad range of stakeholders.
- An empathetic and customer‑focused approach that allows you to understand individual needs and build trust.
- Robust problem‑solving, decision‑making and negotiation skills.
- Excellent organisation and time‑management skills, with the ability to manage competing priorities.
- High attention to detail and a commitment to delivering quality outcomes.
- Year 12 Certificate or equivalent.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and Perks

- Inclusive culture: Join a supportive, open‑minded team focused on customer outcomes.
- Work‑life balance: Enjoy flexible, hybrid work arrangements and tailored workplace adjustments, where possible.
- Career development: Access mentoring, development and global mobility opportunities, including over 10,000 learning resources.
- Financial and well‑being perks: Enjoy discounts on Allianz products, retail, tech and travel, plus financial wellness initiatives and an employee share purchase programme.

EEO Statement

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and Support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

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📌 Case Manager (New South Wales)
🏢 Allianz Australia
📍 New South Wales