Role Description

- Provide frontline ICT support to ACIAR staff across Australia and overseas.
- Troubleshoot hardware, software, network, account and device-related issues.
- Triage, resolve and escalate helpdesk requests and incidents within service levels.
- Manage user accounts, devices, software and ICT asset records.
- Support ICT upgrades, testing, rollouts and implementation projects.
- Maintain ICT procedures, user guides and knowledge articles.
- Liaise with internal users, vendors and service providers.
- Support cyber security controls, patching, access management and incident reporting.
- Identify recurring issues and contribute to ICT service and process improvements.
- 100% office-based role — Canberra onsite attendance is mandatory.

Essential Requirements

- Current Baseline security clearance is essential.




- Demonstrated ICT support experience within the Australian Public Service (APS).
- Solid experience troubleshooting and supporting users in Microsoft on-premises and cloud environments.
- Ability to analyse technical issues, assess risks and recommend practical solutions.
- Strong communication skills with both technical and non-technical stakeholders.
- Ability to manage competing priorities, meet deadlines and deliver quality outcomes.
- Ability to work collaboratively and follow ICT security, governance and APS requirements.
- Must be available to work onsite in Canberra.

📌 ICT Project Officer (Canberra)
🏢 XRMROI
📍 Canberra