About the role

This is a 24/7 operation role where you would answer incoming calls, record caller and situational details, dispatch work, and information according to client protocols. You will work with a diverse range of clients that include medical professionals through to tradespeople and everything in between. This role is part of the virtual office and reception team.

Key responsibilities

- Answer incoming calls

- Record caller and situational details

- Dispatch work and information according to client protocols

- Use multiple computer screens and various programs to accurately record details of calls

- Provide a true representation of caller requirements

- Help callers in resolving or escalating their issues

- Follow procedures as documented according to the service offered to clients





- Adapt to different situations and clients being represented

About you

- Excellent customer service skills

- Able to multitask, sometimes under time pressure

- Diligent, mindful, and with a "Can Do" approach to work

- Able to maintain professionalism and work quality whilst using multiple computer screens and various programs

- Effective communication skills

- Able to follow documented procedures

- Able to adapt to different situations and clients

- Willing to work late evenings or overnight shifts

- Available to fill in when needed

📌 Immediate Reception - Call Centre 24/7 Operation - With Experience (Goonellabah)
🏢 AVA Security Group
📍 Goonellabah