Service Desk Engineer

Salary: £28,000 – £32,000 per annum

The Role

Are you currently working in a 1st Line Support position and ready for the next step in your IT career? This chance is ideal for someone who has built a solid foundation in IT support and is looking to move into a more technical role within a busy Managed Service Provider. You’ll take on more complex issues, work closely with experienced senior engineers, and gain exposure to a wide range of technologies, clients, and projects.

You’ll be supported in developing your technical skills while taking greater ownership of incidents, troubleshooting, and infrastructure‑related work.

Key Responsibilities

- Investigate and resolve support issues escalated from 1st Line teams
- Support users across Microsoft 365, Windows environments, servers, networking, and business applications
- Work alongside senior engineers to diagnose and resolve more complex technical problems
- Manage and prioritise tickets in line with agreed service levels
- Assist with system upgrades, migrations, and infrastructure projects
- Carry out routine maintenance and health checks across client environments
- Create and maintain explicit technical documentation
- Contribute ideas to improve support processes and service delivery





What We’re Looking For

- Experience within a 1st Line Support, IT Support, Service Desk, or Helpdesk role
- Robust troubleshooting skills and a genuine interest in developing technically
- Experience supporting Microsoft 365 and Windows environments
- Understanding of ticketing systems and working to SLAs
- Valuable communication skills and a customer‑focused approach
- IT qualifications or certifications would be beneficial but are not essential
- Microsoft certifications or training in Microsoft 365, Azure, or Windows technologies would be advantageous
- Full UK driving licence

Why Apply?

- Clear opportunity to progress into a dedicated 2nd Line position
- Exposure to a broad range of technologies and client environments
- Support from experienced senior engineers and technical leadership
- Involvement in project work alongside day-to-day support
- Long-term progression towards 3rd Line or infrastructure‑focused roles

Interested? If you’ve gained solid experience in 1st Line support and are looking for a prospect to broaden your technical skills and take the next step in your career, we’d like to hear from you.

Apply

Now

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📌 Service Desk Engineer City Of Ipswich (Ipswich City) (Greater Bendigo City)
🏢 Cooper Lomaz
📍 Greater Bendigo City