Role: Inside Sales Manager covering Pacific Region (Australia/New Zealand/Pacific Islands) Inside Sales Global Account Manager (competitive compensation to market) Renewals (Customer Success) - Pursuit of renewal contracts from M-90 (90 days prior to expiration) with objective to maximise OTR (on time renewals) to 100 Business Development - Targeting all AU/NZ legacy Symphony & Aldata, JDA, Neilsen customers to migrate to i2e/Gold - Targeting Chinese Retailers and Supply Chain operating in Australia/Recent Zealand - Tele-Nurturing of nominated/selective English Retailers, identified by Marketing Campaigns - BDM from target file of prospects and potential customers:

- Prospecting via Telephone and Web-Meetings - Qualify the needs,



expectations and profiles of prospects and customers - Present the solutions included in the GOLD portfolio - Send prospects and customers required business documentation - Support the implementation and follow-up of marketing operations - Prepare contractual documents and provide follow-up until registration by the Legal department - Carry out customer follow-up to ensure high quality service - Provide customers with information and advice - Develop customer loyalty and build a relationship of trust with customers - Define an action plan on their territory / appointed accounts, together with the Sales and Solutions Consulting teams - Execute and following-up this plan while respecting the company’s sales strategy - Qualify and keep the CRM up to date - Further develop their knowledge of Symphony EYC solutions, industry needs and customer environments Hybrid Office Manager (transitional from 30% down to 0%) - Transitional element of the role. Reduce % time over a 6month period towards semi-automation via new business processes - Team with AR.STC for Accounts Receivable Management for Customer Success/Maintenance renewals - Team with AP.STC for Accounts Payable for non-recurrent payments - Expense Consolidation/Follow-up for Pacific Region business

📌 Inside Sales Account Manager (City of Sydney)
🏢 Uniting Holding
📍 City of Sydney