Full

Fast growing computer store located at Melbourne Cbd , seeking for an enthusiastic and knowledgeable IT Hardware Technician in retail environment.

The candidate needs to possess:

· Good communication skills and speak fluent English

· Diagnose, troubleshoot, and repair notebook and computers in timely manners.

· Good technical knowledge of mobile phone and tablet

· Strong knowledge of desktop and laptop computer software and hardware repairs, this includes apple and window base machines.

· Strong knowledge of Network installation and setup.

· Good knowledge of computer data imaging and related experience.

· Strong background on On-site support and remote support.

· Some experience in soldering (desired)

· At least 3-5 years proven experience in IT Hardware Technician/IT Support Technician work environment.

Key responsibilities

· Provide Level 1 and Level 2 technical support, independently diagnosing and resolving hardware, software and system-related issues.

· Install, configure, test and maintain desktop computers, laptops, Apple devices, peripherals and other ICT equipment.

· Diagnose, troubleshoot and repair hardware faults, including replacement and upgrading of components where required.

· Assess hardware and software issues and determine appropriate solutions to restore system functionality and performance.

· Configure and maintain Windows OS, device drivers, business applications and other software required for business operations.

· Perform hardware upgrades, system configuration, preventative maintenance and performance optimisation of computer equipment.

· Troubleshoot LAN connectivity and basic network issues, including connectivity between computers, peripherals and network equipment.

· Install system, software and security updates,



monitor antivirus protection and perform routine data backup and system maintenance.

· Conduct testing and quality checks following installation, repair, replacement or configuration of hardware and software to ensure systems are operating correctly.

· Provide on-site technical support to customers and clients, including hardware installation, troubleshooting, repair and maintenance.

· Maintain IT equipment, diagnostic tools, replacement components and technical resources to support efficient service delivery.

· Maintain accurate technical documentation, service records and records of hardware configurations, repairs, upgrades and maintenance activities.

· Liaise with customers and clients to understand technical requirements, explain identified faults and recommend appropriate technical solutions.

Required skills, qualification and work experience required

- At least a bachelor’s degree in IT/IS, computer systems or related certification
- Strong knowledge of computer hardware, peripherals and ICT equipment.
- At least 3–5-year proven experience in IT Hardware Technician or related field

· Knowledge of Windows OS and common business applications. · Experience with Apple devices and related software.

· Understanding of LAN connectivity and basic network troubleshooting.

- Strong communication and customer service skills.
- Experience providing technical support in a customer-facing environment.
- Ability to work independently and as part of a team.
- Good attention to detail and time management skills.
- Robust analytical and problem-solving skills.

Pay: $80,000.00 + superannuation per year If you are excited and interested about this position, please call (phone hidden) or email [email protected]

This position is permanent and full-time Monday to Friday.

Pay: $80,000.00 per year

Benefits

- Employee discount
- Salary packaging

Work Location: In person

📌 IT Hardware Technician (Melbourne)
🏢 AMT electronics
📍 Melbourne