IT Project Coordinator (MSP)

CBD Sydney | Full time | Permanent

About the Company

Our client is an established technology business delivering managed IT services, cybersecurity, telecommunications, connectivity, and emerging AI solutions to organisations across Australia.

As the business continues to grow, they are looking for an organised and proactive IT Project Coordinator to join their team and support the successful delivery of a wide range of technology projects.

Working within a Managed Service Provider (MSP) environment, you'll play a key role in coordinating project activities from planning through to completion. You'll collaborate closely with project managers, technical teams, vendors, and clients to ensure projects are delivered on time, within scope, and to a high standard. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent organisational skills, and is passionate about delivering outstanding customer outcomes.

About the Role The role involves coordinating resources, maintaining project documentation, monitoring progress, and ensuring timely communication between technical teams, vendors, and clients. A strong understanding of MSP operations, service levels, and customer engagement is essential.

Key Responsibilities

- Coordinate daily project tasks and manage project schedules across multiple client environments
- Maintain up-to-date documentation, including scopes, schedules, risk registers, and reports
- Liaise with engineers, service desk, and procurement to align resources and priorities




- Support the delivery of client projects such as infrastructure upgrades, cloud migrations, onboarding, and relocations
- Assist with financial processes including quoting, invoicing, and tracking billable hours
- Prepare client-facing status reports, meeting agendas, and post-project summaries
- Escalate delays, risks, or resource constraints to the Service Delivery Manager
- Ensure compliance with internal project governance and client SLAs
- Help manage third-party vendors and coordinate deliveries or installations where required

Required Skills and Experience

- 1 to 3 years of experience in a project coordination or service operations role within an MSP or IT services company
- Robust knowledge of MSP delivery models, SLAs, and client communication protocols
- Excellent organisational and time management skills, with a strong attention to detail
- Professional written and verbal communication
- Solid experience with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Solid experience with Microsoft Project.
- Familiarity with project and ticketing tools such as Autotask, ConnectWise, Click up, or similar
- Ability to manage competing priorities across multiple concurrent projects

Preferred

- Qualifications in Project Management (e.g. PRINCE2 Foundation, Agile fundamentals, or equivalent)
- Exposure to ITIL-based service environments
- Experience supporting infrastructure, cloud, or cybersecurity projects
- Understanding of procurement and licensing in IT contexts

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📌 IT Project Coordinator (MSP) (Sydney)
🏢 NextGen HR
📍 Sydney