?️ We’re Hiring: IT Support Officer

? Employment Type: Full-Time

? Level: Entry-Level to Mid-Level

We are seeking a reliable, customer-focused, and technically minded IT Support Officer to join our growing technology team. This role is ideal for someone who enjoys solving technical problems, supporting users, and ensuring the smooth operation of day-to-day IT systems and services.

? Key Responsibilities

- Provide first-level technical support for hardware, software, network, and system-related issues.
- Diagnose, troubleshoot, and resolve IT problems in a timely and professional manner.
- Install, configure, and maintain computers, laptops, printers, and other IT equipment.
- Assist users with account management, password resets, system access, and permissions.
- Support Microsoft Windows, Microsoft 365, email systems, and business applications.
- Troubleshoot basic network connectivity, Wi-Fi, VPN, and peripheral device issues.
- Monitor IT support requests and maintain accurate records through ticketing systems.
- Escalate complex technical issues to senior IT teams or external service providers when required.
- Assist with software installations, system updates, security patches, and routine maintenance.
- Maintain IT asset records, technical documentation, and support procedures.
- Provide basic training and guidance to users on IT systems and applications.
- Assist with IT infrastructure upgrades, hardware deployments, and technology projects.
- Support IT security procedures and help ensure compliance with company technology policies.

✅ Requirements

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.




- 0–2 years of experience in IT support, help desk, technical support, or a related role.
- Fresh graduates are welcome to apply.
- Basic knowledge of Windows operating systems, Microsoft 365, hardware, software, and networking.
- Familiarity with TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting is a plus.
- Experience with IT ticketing systems is an advantage.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Strong customer-service mindset and ability to assist users with different levels of technical knowledge.
- Good organizational skills and attention to detail.
- Ability to prioritize tasks and manage multiple support requests.
- Strong willingness to learn new technologies and develop technical skills.

? What We Offer

- Hands-on experience with a wide range of IT systems and technologies.
- Training, mentorship, and professional development opportunities.
- Exposure to IT infrastructure, cloud services, cybersecurity, and business applications.
- A supportive and collaborative working setting.
- Opportunities for career progression within IT and technology teams.
- Competitive compensation and employee benefits.

? Interested?

If you are passionate about technology, enjoy solving problems, and want to build your career in IT support, we would love to hear from you.

Apply via LinkedIn with your CV/resume and a brief introduction about your technical experience, skills, and career goals.

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