?️ We’re Hiring: IT Support Officer

? Employment Type: Full-Time

? Level: Entry-Level to Mid-Level

We are seeking a reliable, customer-focused, and technically minded IT Support Officer to join our growing team. This role is ideal for someone who enjoys solving technical problems, supporting users, and ensuring the smooth operation of day-to-day IT systems and services.

? Key Responsibilities

- Provide first-level technical support to employees and users for hardware, software, and system-related issues.
- Diagnose, troubleshoot, and resolve IT problems in a timely and professional manner.
- Install, configure, and maintain computers, laptops, printers, and other IT equipment.
- Assist with user account management, system access, passwords, and permissions.
- Support Microsoft Windows, Microsoft 365, email, networking, and other business applications.
- Monitor IT systems and escalate complex technical issues to senior IT teams or external service providers.
- Maintain accurate records of IT incidents, service requests, equipment, and technical documentation.
- Assist with software installations, system updates, security patches, and routine maintenance.
- Support network connectivity, Wi-Fi, VPN, and basic network troubleshooting.
- Assist with IT security procedures, data protection, and company technology policies.
- Provide guidance and basic training to users on IT systems and software.
- Support IT projects, system upgrades, hardware deployments, and office technology initiatives.

✅ Requirements
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.




- Previous experience in IT support, helpdesk, technical support, or a related role is an advantage.
- Basic knowledge of Windows operating systems, Microsoft 365, hardware, software, and networking.
- Familiarity with troubleshooting PCs, laptops, printers, and other IT equipment.
- Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and network troubleshooting.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Robust customer-service mindset and ability to work well with users at different technical levels.
- Good organizational skills and attention to detail.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Willingness to learn new technologies and IT systems.

? What We Offer
- Hands-on experience with a wide range of IT systems and technologies.
- Supportive and cooperative working environment.
- Training, mentorship, and professional development opportunities.
- Exposure to IT infrastructure, cybersecurity, cloud services, and business applications.
- Opportunities for career progression within the IT and technology team.
- Competitive compensation and employee benefits.

? Interested?

If you are passionate about technology, enjoy solving problems, and want to build your career in IT, we would love to hear from you.

Apply via LinkedIn with your CV/resume and a brief introduction about your IT experience and career goals.

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📌 IT Support Officer (Sydney)
🏢 Connect to Success LLC , Innovate Success LLC DBA
📍 Sydney