Ownthelinkbetweenourclientsandouroperations.

EnergyAdvanceisoneofAustralia'slargestbuildingenergyperformanceconsultancies. Wecompletemorethan30,000assessmentsayearformanyofthecountry'sbiggestresidentialbuilders, withateamof close to50peoplebasedinWangara.

WearelookingforaClientLiaison&WorkflowManagertoleadourWorkflowTeamandbethepersonour; clientsrelyontoknowexactlywheretheirjobsareupto.

Thisisahands-onleadershiprole.Youwillcontrolhowworkmovesthroughthebusiness,keepour turnaroundcommitmentsontrack,andmakesureclientshearfromusbeforetheyhavetoask.

Ifyouenjoybuildingrelationships,solvingproblemsandkeepingabusyoperationrunningtotime, thisonewillsuityou.

Whatyouwillbedoing

- LeadingthedaytodayactivitiesoftheWorkflowTeam,includingjoballocation,prioritiesand deadlines.
- Actingasakeypointofcontactforclientenquiries,jobupdatesandescalations.
- Monitoringturnaroundtimesandmakingsureourservicecommitmentsaremet.
- Contactingclientsearlywhenajobisatrisk,ratherthanaftertheduedatehaspassed.
- WorkingwithourAssessors,AuditsandTechnicalComplianceteamstoclearblockagesquickly.
- Leading,coachinganddevelopingyourteam.
- Reportingtomanagementonturnaroundperformance,workloadandclientfeedback.




- Findingthebottlenecksinourprocessandfixingthem.

Whatyouwillbring

- Atleast3yearsinclientservice,workflowcoordination,operationsoraccountmanagement.
- Experienceleading,supervisingorcoordinatingateam.
- Confidencehandlingdifficultclientconversationsandholdingyourpositionprofessionally.
- Strongorganisationalskillsandtheabilitytojugglecompetingprioritiesunderdeadlinepressure.
- Soundjudgementaboutwhentosolveaproblemyourselfandwhentoescalateit.
- FullAustralianworkingrights.

Highlyregarded

- Experienceinahighvolume,deadlinedrivenserviceenvironment.
- Exposuretoresidentialconstruction,buildingcompliance,draftingorarelatedindustry.
- ExperiencewithZohooracomparableCRMandworkflowplatform.

Whatweoffer

- Hourly rate of $43–$45 per hour, plus superannuation.
- Agenuineleadershiprolewithroomtogrowasthebusinessgrows.
- Ongoingtrainingandindustryspecificdevelopment.
- Abusinessthatinvestsheavilyinsystemsandautomation,soyouspendyourtimeonpeopleand clientsratherthanchasingspreadsheets.

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📌 Client Liaison & Workflow Manager (Perth)
🏢 @
📍 Perth