Are you an early-career IT professional with around 2 years of experience looking to take the next step? We're seeking a motivated Helpdesk Support Analyst to join a growing and supportive team environment where development, collaboration, and career progression are a priority.

This role offers a structured pathway for growth, supported by hands-on mentorship, ongoing training, and exposure to a wide range of modern technologies. You'll have the opportunity to further develop your technical capability while contributing meaningfully to client outcomes.

About the Role

As a Helpdesk Support Analyst, you will play a key role in delivering high-quality IT support across a diverse client base. You'll be responsible for managing incidents and service requests, troubleshooting technical issues, and ensuring timely resolutions that maintain robust client satisfaction.

Key Responsibilities

- Provide Level 1–2 helpdesk support across desktops, servers, and cloud environments
- Troubleshoot and resolve technical incidents efficiently in line with SLAs




- Manage and prioritise service requests through the ticketing system
- Support Microsoft 365, Windows environments, and common business applications
- Escalate complex issues where required while maintaining ownership
- Contribute to documentation and continuous improvement of processes

About You

- ~2 years' experience in an IT Helpdesk or Support role
- Strong troubleshooting skills across Windows and Microsoft 365
- Excellent communication and customer service skills
- Ability to manage competing priorities in a fast-paced environment
- A proactive mindset with a willingness to learn and grow

What's on Offer

- Ongoing training and professional development opportunities
- Exposure to a broad range of technologies and client environments
- Supportive, team-oriented culture
- Hybrid working model – 1 day per week from home

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📌 Helpdesk Support Analyst (City of Monash)
🏢 Intech3
📍 City of Monash