Fundraising Institute Australasia (FIA) is the peak body for fundraising across Australia and Aotearoa New Zealand. FIA supports and represents fundraising professionals and organisations through education, advocacy, qualified standards, member engagement and sector leadership.

An opportunity exists for an experienced Member Services Officer to join our friendly, purpose-led team. This is a hands‑on role combining exceptional member service and relationship management with CRM, data and digital responsibilities. You'll be a key point of contact for our members while helping ensure the data, systems and processes behind their experience run smoothly.

Key Areas of Responsibility

- Deliver exceptional service and account support to existing and prospective FIA members
- Manage member enquiries, onboarding and ongoing engagement across phone, email and other channels
- Support membership renewals, retention and acquisition activities
- Maintain accurate membership data and undertake regular data quality and CRM processes within Salesforce
- Create reports, data extracts and targeted audience lists to support member communications and campaigns
- Maintain membership forms, online resources and the member portal
- Work collaboratively with Marketing and other FIA teams to support member communications and engagement initiatives

What does our ideal candidate look like?

- 3-4 years' experience in a customer or member-facing service role
- Exceptional customer service skills with a warm, confident communication style
- Strong CRM and data management skills, with practical Salesforce experience highly regarded




- Strong Excel skills, including experience working with data, extracts and reports
- Excellent attention to detail and an understanding of the importance of maintaining high‑quality CRM data
- Digitally confident, with an understanding of website backend functionality and the ability to learn and work across different platforms
- Highly organised and able to manage changing priorities while working both independently and collaboratively
- Experience within a membership organisation, professional association, peak body, not-for-profit or purpose‑led organisation would be highly regarded
- Full Australian working rights with no restrictions are required

What will you get in return?

- Competitive salary and benefits, including flexible working with WFH Monday and Friday
- Modern St Leonards office with exceptional public transport access, located directly opposite the train station and surrounded by cafes, restaurants and everyday amenities
- Be part of a friendly, collaborative and purpose‑led team dedicated to making a positive impact across the fundraising sector
- Personal development and training opportunities to continue building your skills and credentials

If you're someone who enjoys building relationships, solving problems and making sure the detail behind a great member experience is just as good as the experience itself, we'd love to hear from you.

FIA is committed to diversity, equity and inclusion. We warmly encourage applications from people of all backgrounds, cultures, identities and lived experiences.

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📌 Member Services Officer (City of Sydney)
🏢 Fundraising Institute Australia
📍 City of Sydney