Entry-Level Bookings and Dispatch Operator (Car Carrier Division)

About the Role

We're looking for an enthusiastic, detail-oriented individual to join our car carrier operations team as an Entry-Level Bookings and Dispatch Operator. This is a fantastic opportunity to kick-start your career in transport and logistics, with full training provided — no prior dispatch experience necessary.

In this role, you'll support the day-to-day running of our car carrier operations, working closely with drivers, customers, and senior dispatch staff to ensure vehicles are transported efficiently and professionally.

What You'll Be Doing

- Assist with scheduling and dispatching car carrier jobs under supervision

- Allocate jobs to drivers based on availability, location, and delivery timeframes

- Monitor job progress and keep customers updated on pick-up and delivery times

- Provide friendly, professional phone support for customer enquiries and bookings

- Accurately enter booking and job data into company systems

- Support the quoting process by gathering job details and referring to senior staff when needed

- Liaise with drivers to ensure smooth job execution

- Escalate transport issues or delays to senior dispatch staff

- Help close out completed jobs, ensuring data accuracy

- Assist with invoicing for non-account customers where required

- Build strong working relationships with drivers and customers

- Contribute to team meetings and continuous improvement initiatives





- Support after-hours or weekend coverage on a rostered basis (as required, with notice)

- Assist with general administrative and office duties

What We're Looking For

- Strong verbal and written communication skills

- Outstanding attention to detail and accuracy in data entry

- Basic computer skills (Microsoft Office or similar systems)

- Ability to prioritise tasks and manage time effectively

- A customer-focused approach with a professional phone manner

- Willingness to learn dispatch systems and transport processes

Experience

- Entry-level role — no prior dispatch experience required, full training provided

- Previous customer service or administration experience is advantageous

- Basic understanding of transport or logistics is a plus but not essential

- A current driver's licence is preferred

About You

- Reliable, punctual, and eager to learn

- Positive, team-oriented attitude

- Comfortable following instructions and working under supervision

- Professional and respectful in all interactions

- Shows initiative while knowing when to ask for guidance

- Committed to safety, quality, and great customer service

Other Requirements

- Ability to work flexible shifts, including occasional after-hours support if needed

- Comfortable working at a desk using a computer for extended periods

If you're looking to build a career in transport and logistics with a supportive team behind you, we'd love to hear from you.

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📌 Entry-Level Bookings and Dispatch Operator (Car Carrier Division) (Queensland)
🏢 Harveys
📍 Queensland