SWOP, Australia's leading resale destination for curated vintage, contemporary and luxury secondhand fashion, is seeking talented retail managers to lead our new showroom concept in Surry Hills, opening in October, 2026. This showroom marks SWOP's second location in Sydney (and fifth in Australia), and is set to bring the magic of SWOP's Darlinghurst location to Sydney's premier lifestyle precinct.

We are hiring for multiple leadership positions, including:

- Store Manager

- Assistant Store Manager (2IC)

- Assistant Store Manager (3IC)

This is a unique opportunity for experienced retail leaders to make an impact at the forefront of the fashion circular economy, and play a key role in SWOP’s exponential growth while also advocating our core values of sustainability, responsibility and transparency.

The ideal candidates will have an established track record of success in fashion/apparel retail management, with experience leading and supporting large teams across multiple departments. You’ll possess both sharp business skills and a passion for sustainability, driven to make a difference in the work that you do.

Key to success in this role will be a love of fashion and inherent appreciation of the brands, trends, and key pieces beloved by our community, and an approachable and clear communication style to introduce SWOP and our ethos to an ever-growing audience. Experience in luxury/high-end fashion retail will be highly regarded.

About the Role

Working closely with SWOP senior leadership, the management team will oversee 15+ employees and be given the autonomy to make their mark from day 1. You'll own store operations from end-to-end and be able to work both creatively and strategically to continuously improve the experience for SWOP’s customers and staff. Specific responsibilities include the following:





- Sales growth and profitability: with a keen eye for numbers and deep understanding of retail KPIs, you’ll know what levers to pull to meet (and exceed!) growth targets.

- Staff training and development: identify opportunities to mentor staff and uplevel the team’s skillset to achieve their maximum potential.

- Customer service excellence: leading by example, you’ll prioritise the customer experience at every interaction and introduce the customer voice into all decision-making.

- Marketing and business development: you’ll partner with SWOP’s marketing team to produce store-related social media content and promotions, and play a key role in building our online presence to deliver a truly omnichannel offering for customers.

- Customer relationship management: utilising SWOP’s extensive digital tools, you’ll deepen relationships with SWOP’s most loyal buyers and sellers.

- Values-driven leadership: you’ll execute your leadership agenda through the lens of SWOP’s core values, ensuring all decisions are aligned with our culture of quality, inclusivity, integrity and connectivity.

The Benefits we offer at SWOP

Employee wellbeing is paramount at SWOP. We’ve designed our benefits package to ensure that all team members are given the support and opportunities they need to thrive, and reward their accomplishments accordingly.



This is just one of the reasons we were ranked #10 on the Australian Financial Reviews’s Best Places to Work in Retail list in 2024.

- Competitive salary

- Comprehensive performance incentive structure (up to 10% salary target), with bonuses paid throughout the year and at year-end

- Roster flexibility, with the opportunity to work a compressed schedule (4.5 days/week)

- Weekly payroll payments (you'll be paid every Tuesday for the prior week's work)

- Generous 35% employee discount and store credit bonus incentives

- Access to free mental health support and therapy services for you and your family members via Sonder

- Paid parental leave

- Funding for learning and development opportunities

About SWOP

Since 2013, SWOP has reimagined the possibilities for circular fashion, offering a curated selection of high-quality vintage, modern and designer pieces sourced directly from our community.

Now Australia’s leading resale platform, with a growing number of design-led stores in Sydney, Melbourne and Brisbane and an expansive eCommerce offering, SWOP is beloved by shoppers seeking an antidote to disposable consumption.

SWOP is committed to making the circular economy for fashion more accessible, led by the guiding principle that our clothing should be more valuable to each of us. Visit us at swop.net.au to learn more.

Inclusivity & Culture Statement

At SWOP, we are committed to building inclusive spaces where individuality is celebrated and diverse perspectives are valued.

We believe great retail experiences are created by teams who feel respected, empowered and supported to be themselves.

We welcome applicants from all backgrounds, identities and lived experiences who align with our values and vision for the future of circular fashion.

📌 Multiple Store Management Positions (Surry Hills)
🏢 SWOP
📍 Surry Hills