For over 100 years, Shimano has been a trusted global leader in the cycling and fishing industries, renowned for precision engineering, innovation, and quality. We are committed to continually improving the products, services, and experiences we deliver to our customers and our people.

A rare opportunity has become available for an experienced National Service Centre Manager to lead our National Service Centre based in Caringbah.

As the leader of our National Service Centre, you will be at the heart of Shimano's commitment to the Australian fishing community. Leading our Reel Technician and Customer Support teams, you will oversee reel servicing, repairs, warranty claims, and technical product support. Through strong leadership and a focus on performance, you'll ensure the Service Centre continues to deliver the quality, expertise, and support that our retail partners and customers rely on.

The primary duties will include, but are not limited to:

- Lead the day-to-day operations of Shimano Australia's National Service Centre, ensuring exceptional service delivery across reel servicing, repairs, warranty claims, and technical support.

- Manage and develop the Reel Technician and Customer Support teams, fostering a high-performance culture focused on quality, efficiency, and continuous improvement.

- Drive operational excellence through the review, development, and optimisation of service processes, systems, and procedures.

- Oversee inventory planning, spare parts management, and warranty operations to support service requirements across the Australian market.

- Monitor service performance, turnaround times, and quality standards, identifying opportunities to enhance customer and stakeholder experiences.

- Manage departmental budgets, reporting, and key performance metrics to support business objectives and informed decision-making.





- Contribute to strategic projects and undertake other duties as required to support the ongoing success of the business.

This role would suit an experienced leader with strong mechanical aptitude, a passion for fishing products, and the ability to confidently support all aspects of reel servicing, repairs, and product support. To be successful, you will have:
- Leadership experience within customer service, service operations, wholesale, distribution, or a related industry.

- A knowledge of the fishing tackle industry, supported by a high level of technical and mechanical aptitude across reel servicing, repairs, and warranty processes.

- Experience with ERP/CRM systems, with Pronto highly regarded.

- Excellent communication, stakeholder management, and customer service skills.

- Strong organisational, analytical, and problem-solving capabilities, with exceptional attention to detail.

- The ability to manage competing priorities and thrive in a fast-paced workplace.

- A proactive, hands-on approach and commitment to continuous improvement.

In return, you'll enjoy a competitive salary package, 17.5% annual leave loading, and the opportunity to combine your passion for fishing with a rewarding career in the outdoor lifestyle industry. Additional benefits include:
- Flexible working arrangements with a focus on work-life balance

- Potential for a discretionary performance-based bonus

- Ongoing training and development opportunities

If you're ready to take the next step in your career, we'd love to hear from you. Please submit your updated resume and a cover letter outlining your suitability for the role.

Due to the high volume of applications received, only shortlisted candidates will be contacted. This vacancy will remain open until a suitable candidate has been appointed. Applicants must have full Australian working rights.

No recruitment agencies, please.

📌 National Service Centre Manager (Caringbah)
🏢 Shimano Australia
📍 Caringbah