Location: Duffys Forest, Sydney NSW
Position: Part-time (four days per week, inclusive of Saturdays)
Specialising in: Small & toy dog breeds (10kg and under) and cats
Setting: Peaceful 5-acre bushland property beside a National Park

About SmallPaws Pet Hotel Sydney

For over 34+ years, SmallPaws Pet Hotel has been a trusted boutique pet care destination for small dogs and cats in Sydney.

We are a family-owned, long-established business dedicated to providing a safe, loving and enriching “home away from home” for every guest in our care.

We’re looking for an experienced Receptionist Manager to join our close-knit team. This is a varied, hands‑on role combining customer service, reception management, team coordination and animal care.

If you have experience in the animal care industry, enjoy working with people as much as animals, and thrive in a busy environment where no two days are quite the same, we’d love to hear from you.

About the Role

As our Receptionist Manager, you’ll be an key link between our Guest's Owners and our small Animal care team.

You’ll help ensure Reception runs smoothly, bookings and guest information are accurate, our team is well informed, and every pet parent receives warm and professional service.

This is not purely a desk‑based reception role. You will also work hands‑on with our small dog and cat guests, so confidence and previous experience in animal care are essential.

You’ll work closely with our Boutique Managers and will need to be comfortable taking responsibility, prioritising tasks, delegating to Animal Attendants and helping the day run smoothly.

Reception & Management Responsibilities

- Welcome dogs, cats and their families during arrivals and departures
- Accurately record all relevant guest information in our booking system
- Provide warm, professional customer service by phone,



email and in person
- Respond to enquiries regarding services, availability, bookings and guest care
- Manage bookings and maintain accurate guest and customer profiles
- Complete thorough check‑in and check‑out procedures
- Review feeding instructions, medications, health information and special care requirements
- Communicate clearly with the animal care team regarding each guest’s needs, routine and personality
- Assist with daily planning, guest lists and reception operations
- Delegate appropriate tasks to Animal Attendants and help coordinate the team
- Maintain a calm, organised and welcoming front‑of‑house environment
- Identify issues early and communicate effectively with management

You’ll work exclusively with small and toy dog breeds (10kg and under) and cats, providing thoughtful, attentive care throughout their stay.

To succeed in this position, you’ll be someone who is dependable, organised and confident taking responsibility.

Previous experience in the animal care industry is essential.

You will also need:

- Strong customer service and communication skills
- Self‑motivated and ability to multi‑task
- Fluent spoken and written English skills
- Excellent attention to detail
- Confidence managing multiple priorities in a busy setting
- The ability to delegate and provide direction to Animal Attendants
- High standards of cleanliness and animal care
- A calm, friendly and professional manner




- The ability to work independently and as part of a small team
- Reliability and excellent time management
- Availability to work weekends and during school holiday periods
- A current driver’s licence and your own reliable vehicle
- The ability to commence shifts at 7:00 AM, and end at 4:00 PM
- A genuine passion for providing exceptional care to small dogs and cats

Why You’ll Love Working at SmallPaws

We believe that exceptional animal care starts with a team that feels supported and valued.

We offer:

- Permanent Part‑time, four‑day week position, with either of the two following weekly roster to choose from;

– Monday, Thursday, Friday & Saturday OR Wednesday, Thursday, Friday & Saturday

- Above‑industry‑standard remuneration package
- accrual of annual and personal leave
- Annual bonus incentive
- Paid lunch breaks
- Weekend and public holiday penalty rates
- Free pet boarding and discounted daycare
- Ongoing training and career development
- Opportunities to develop your knowledge of animal behaviour, health and enrichment
- A beautiful, peaceful bushland working environment
- A stable, long‑established family business
- A supportive team who genuinely care about animals and each other

Is This You?

You may be a great fit if you already have experience in pet boarding, dog daycare, veterinary reception, animal care, grooming, kennels or a similar animal‑focused environment and are ready to take on greater responsibility.

We’re looking for someone who notices the little things, communicates clearly, stays calm when things get busy and understands that excellent pet care requires both compassion and attention to detail.

Most importantly, you’ll genuinely care about giving every SmallPaws Guest and their families an exceptional experience.

#J-18808-Ljbffr

📌 Receptionist Manager (New South Wales)
🏢 SmallPaws Pet Hotel
📍 New South Wales