Join a thriving team making a real difference in apprenticeships in the construction industry.

Are you an organised, proactive administrator who thrives in a fast-paced environment? Do you enjoy supporting people, managing multiple priorities, and being part of a team that helps shape the future workforce?

Frontline HR are seeking a Industry Support Officer to join our apprenticeship division. This is an exciting opportunity to become part of a successful and supportive team dedicated to delivering outstanding service to apprentices, host employers, and industry partners.

About the Role

As a GTO (Group Training Organisation) Administration Support Officer, you will play a key role in supporting the day-to-day administration of our Group training and apprenticeship division. Working closely with our business consultant and administration and compliance manager you'll help ensure the team receive exceptional support in their daily operations.

Key Responsibilities

- Provide high-quality administrative support across GTO operations.
- Maintain accurate reporting and compliance records.
- Manage incoming enquiries and provide exceptional customer service.
- Pre-screening potential applicants
- Manage team calendars and availability
- Coordinate onboarding and induction documentation.
- Liaise professionally with field team and internal stakeholders.
- Support continuous improvement initiatives and administrative processes.

About You

You are a highly organised professional with excellent attention to detail and a positive,



can-do attitude. You enjoy working collaboratively while also taking ownership of your responsibilities.

You’ll ideally bring:

- Previous experience in an administration or business support role.
- Excellent organisational and time management skills.
- Strong written and verbal communication abilities.
- High attention to detail and accuracy.
- Confidence using Microsoft Office and business management systems.
- The ability to manage competing priorities in a busy environment.
- A commitment to providing exceptional customer service.
- A natural people person who thrives in supporting others.

Experience within a Group Training Organisation (GTO), apprenticeships, traineeships, employment services, vocational education, or a related industry will be highly regarded but is not essential.

Why Join Us?

Frontline HR are a highly regarded GTO servicing the construction industry nationally. We are passionate about creating opportunities for apprentices and host employers to succeed.

We offer:

- A supportive and cooperative workplace culture.
- Opportunities for professional growth and development.
- A stable, growing organisation with a solid reputation.
- Meaningful work that contributes to developing Australia's future workforce.
- A positive team environment where your contribution is valued.

If you're looking for a rewarding administration role where your work has a genuine impact, we'd love to hear from you.

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📌 Industry Support Officer - GTO (Melbourne)
🏢 Frontline Human Resources
📍 Melbourne