Operations Manager – Disability Support Services

Job Type: Permanent – Full Time

Location: Adelaide, South Australia

Job Category: Disability & Community Services | Operations | Management

About Tibii At Tibii, we believe quality disability support starts with recognising each person as an individual — with their own rights, choices, goals and way of living.

We provide disability support services across SIL, community access and complex support, with a strong focus on putting human rights into everyday practice.

As Tibii continues to grow, we’re looking for an experienced Operations Manager to lead our day-to-day operations and help our teams deliver consistent, responsive and high-quality support.

About the Role As Operations Manager, you will be a senior operational leader responsible for bringing together the people, systems and processes that keep Tibii’s services running effectively.

Reporting to the Group Executive Manager, you will lead our Service Delivery Managers, Service & Quality Lead, Rostering, After-hours and Reception functions.

This is a hands-on leadership position for someone who can see the bigger operational picture while staying close enough to service delivery to identify issues, support teams and make things happen.

In This Role, You Will

- Lead Tibii’s day-to-day operations across service delivery, rostering, quality and operational support functions
- Lead and support Service Delivery Managers and other operational teams
- Oversee workforce resourcing and rostering to support safe and consistent service delivery
- Strengthen operational processes across incident management, compliance tracking and task management
- Work with the Service & Quality Lead to respond to quality reviews, audits and operational compliance requirements
- Monitor participant funding utilisation and operational budgets in partnership with Finance and Service Delivery Managers
- Coordinate across Operations, Finance and HR to keep work moving and resolve operational issues




- Support effective use of operational systems including Effica, Employment Hero and Deputy
- Ensure operational practices align with NDIS Practice Standards, SCHADS, Fair Work and WHS requirements
- Identify opportunities to improve efficiency without compromising the quality of participant support

About You We’re looking for an experienced operational leader who is comfortable taking accountability, leading people and managing the competing priorities that come with disability service delivery.

You will ideally bring

- Proven operational leadership and people management experience
- Strong understanding of the NDIS and disability services environment
- Experience managing service delivery, workforce resourcing and/or rostering functions
- Knowledge of quality, compliance and incident management requirements
- Strong communication and stakeholder management skills
- Confidence working across multiple departments and locations
- A practical, organised and solutions-focused approach to leadership
- A genuine commitment to person-centred and human rights-based disability support

Experience within SIL, complex support or community-based disability services will be highly regarded.

Why Join Tibii? This is an chance to take a key operational leadership role in an organisation that is continuing to develop and grow.

You’ll work closely with Tibii’s senior leadership team while having direct influence over how our services operate every day.

Most importantly, you’ll be joining an organisation working to make human rights something we practise — not simply something we talk about.

Apply Now If this sounds like the next step for you, we’d like to hear from you.

Please send your latest CV and cover letter directly to:

? [email protected]

Email subject: Tibii-Operations-role

Applications close Thursday 30th August 2026, Novita may close this advertisement early if a suitable candidate is identified before the closing date.

Shortlisted candidates will be contacted regarding the next stage of the recruitment process.

Join Tibii and help us redefine disability support through human rights in practice.

📌 Operations Manager (Adelaide)
🏢 Tibii Disability Support Services
📍 Adelaide