SHAYPE

Operations Specialist – Sydney Based

Settlement, Reconciliation & Payments

Location: Surry Hills, Sydney – Hybrid role – Office days Monday and Wednesday

Reporting To: Head of Operations (Sydney based)

Who We Are

Shaype is a global fintech headquartered in Surry Hills, Sydney. Over the past 8 years we've been building next-gen cloud solutions that put more flexibility, speed and control of payments in the hands of our clients and customers, across both consumer and business markets. We serve both the consumer and business markets with innovative solutions delivered by the Shaype embedded finance platform.

Our mission is to enable the world's most innovative financial and non-financial companies helping them remove complexity and empower their ability to deploy new business models, products and serve new markets in record time.

- The Shaype platform is a financial services enablement platform – Shaype offers brands the ability to create transactional banking experiences providing access to spending cards, accounts/digital wallets and domestic payment rails on a Software-as-a-service basis.
- At Shaype, we believe in the seamless integration of embedded financial services into all financial and non-financial companies. Built from the 'cloud-down' - we own our ecosystem with control to optimise and allow for flexible microservice integrations.
- Shaype's target companies range from traditional financial institutions through to fintechs and digital innovators and an increasing emphasis on well-known consumer brands that are essential to Shaype's mission of delivering extraordinary payment experiences.

What We Need

- As Shaype continues to scale, our operational model must scale with it. We need operations that remain efficient, controlled, and resilient as transaction volumes, clients, and product capabilities grow.
- To support this, we are looking for an Operations Specialist to run and support our daily e2e reconciliation and settlement, and dispute processes.
- This role will also focus on continuous improvements to the processes, simplifying operational workflows, embedding strong controls, and enabling greater automation and operational insight across our operational team and organisation.

Attributes that Drive Success at Shaype:

Ownership and Follow-Through

Ownership sits at the centre of how our operation runs. We value individuals who take a process from start to finish, follow an issue through to an answer,



and keep the people who depend on it informed along the way.

Operational Excellence and Execution Focus

Strong execution is essential at Shaype. We value individuals who execute efficiently, build scalable processes as our volumes grow, manage complexity without friction, and drive continuous improvement.

Risk and Controls Awareness

We operate in a highly regulated environment where control and trust are critical. We look for individuals who proactively manage risk and understand the importance of a strong control setting. You know when to solve a problem yourself and when to escalate, and that accuracy matters to you as much as speed.

Customer-Centric Mindset

Client and Customer experience is at the heart of our operations. We value those who drive and deliver seamless, efficient, and reliable processes with both the client and end user (customer) in mind.

Technology and Data Fluency

Technology and data underpin everything we do. We seek talented individuals who can partner with internal teams, embrace automation, and use data to improve performance, visibility, and decision-making across operations.

Role Overview

You'll be a key person keeping Shaype's daily settlement, reconciliation and dispute cycle running efficiently and effectively. It's a role with a clear daily rhythm and hard deadlines attached to it. Beyond the daily tasks, we want this individual to be curious and make the process better by: simplifying steps, tightening / adding new controls, and automating what can be automated, so we can scale the process as Shaype continues to grow.

Key responsibilities include, but are not limited to:

Settlement and reconciliation

- Run daily reconciliations: leverage our automated reconciliation tool to ensure that statements and scheme files match, and then investigate and resolve breaks.
- Verify card scheme and non-scheme settlement files land as expected, following up with our 3rd party card processor and settlement partner when they don't.
- Manage the multi-currency settlement cycle, checking currency funding requirements,



and then performing any conversions or transfers required.
- Monitor float and funding positions, flagging any shortfalls before this becomes an issue.
- Produce daily, weekly and monthly reporting, keeping trackers updated and audit ready.

Payment disputes and clearing partners

- Manage payment disputes end to end and produce weekly client dispute reports.
- Handle chargebacks under scheme rules and within scheme timeframes.
- Handle recalls, returns and traces with non-scheme clearing partners, knowing where our responsibility ends and the clients' begins.

Process, controls and continuous improvement

- Keep procedure documentation updated so other team members can pick up the process at short notice e.g. for training and leave cover purposes.
- Simplify and automate steps in the cycle where you can, and proactively propose control improvements rather than waiting to be asked.
- Work through incidents, file re-runs and continuity exercises alongside the Tech teams.
- Cover other parts of the operation through leave and absence.

What Experience You Will Have

Essential

- Typically expect 3-5 years hands-on ownership of a daily reconciliation or settlement cycle in a regulated payments environment.
- You've owned a process with a hard daily deadline, and know what to solve yourself versus escalate.
- Strong Excel and genuine comfort with operational data, and able to explain a technical outcome clearly to a non-technical audience.
- A self-starter who works well unsupervised and is comfortable with ambiguity, in a fast-growing environment where not everything is written down yet.
- Experience automating reconciliation or reporting steps.

Desirable

- Visa or Mastercard scheme settlement, multi-currency, FX, or nostro accounts experience.
- Chargeback or dispute handling under scheme rules.
- Australian payment rails: NPP, BPAY, Direct Entry or BECS.
- Banking-as-a-Service, embedded finance, or SaaS background.
- Lean Six Sigma, Green Belt or above.

Working Arrangements

- Must have full Australian working rights. Shaype will not sponsor a candidate.
- Reports to the Head of Operations in Sydney. Single reporting line.
- Core working window, e.g. 09:00 to 17:00 AEST, and office/home split.
- Some tasks are pinned to daily cut-off times, so start times matter more in this role than in most.
- Some flexibility needed around month end and scheme settlement issues. Not an on-call role.

📌 Operations Specialist (Sydney)
🏢 Shaype
📍 Sydney