We’re looking for a Partnerships & Rewards Coordinator to join the Product team at Raiz.

This role helps keep the day-to-day operations of Raiz Rewards and our partner network running accurately and smoothly.

You’ll manage partner offers and rate changes, support manual rewards, maintain offers across affiliate networks and help look after our long-tail partner portfolio. You’ll also monitor offers and partner information, support reward-related customer enquiries and work closely with teams across Partnerships & Rewards, Marketing and Customer Experience.

It’s a great prospect for someone who is highly organised, detail-focused and comfortable managing a high volume of moving parts.

At Raiz, the work ultimately comes back to making financial wellbeing more accessible to everyday Australians.

In this role, you’ll:

- Manage manual rewards and process partner rate changes accurately and on time.
- Upload, update and maintain partner offers across affiliate networks.
- Manage the day-to-day requirements of Raiz’s long-tail partner portfolio.
- Keep partner, offer and reward information accurate and up to date.
- Monitor expired offers and partner compliance, identifying and resolving issues before they affect customers.
- Respond to partnership and reward-related customer enquiries and escalate issues where required.
- Liaise with affiliate networks to resolve offer, tracking or technical issues and help keep offers live.
- Coordinate with the Marketing team on reward placements and creative requirements.
- Work with Customer Experience to resolve reward-related customer issues and identify recurring themes.
- Produce basic reporting on partner and offer performance.
- Manage multiple partner, offer and operational tasks through to completion.




- Check work carefully to minimise errors and rework.

You’ll be well suited to this role if you have:
- Experience in an operations, administration or customer support role.
- Strong organisational and administration skills.
- High attention to detail and confidence making accurate updates across systems and platforms.
- Experience managing a high volume of tasks or a large portfolio of work.
- Strong written and verbal communication skills.
- Customer service experience and an understanding of how operational decisions can affect the customer experience.
- Basic commercial understanding of partner offers, rates and rewards.
- Confidence using email, spreadsheets and basic reporting tools.

Experience in partnerships, rewards, affiliate marketing or e-commerce would be highly regarded.

Experience maintaining offers, listings or content within affiliate networks or similar platforms would also be an advantage.

Familiarity with financial services, fintech or consumer digital products is beneficial but not essential.

A relevant qualification or equivalent experience is preferred.

We’re looking for someone who can:

- Stay organised when managing multiple partners, offers and priorities at once.
- Balance accuracy with turnaround time.
- Know when to action something independently and when to check or escalate.




- Communicate clearly and confidently with different stakeholders.
- Build positive working relationships with partners, affiliate networks and internal teams.
- Take ownership and follow tasks through to completion.
- Put the customer at the centre of decisions.
- Work collaboratively and openly across teams.
- Show initiative and remain open to feedback and continuous learning.

You'll work closely with:

- Partnerships & Rewards: To understand partner requirements, priorities, rates and offer changes.
- Partners, vendors and suppliers: As a day-to-day contact for the long-tail partner portfolio.
- Affiliate networks: To upload and maintain offers, resolve issues and keep activity live.
- Marketing: To coordinate Rewards placements and creative requirements.
- Customer Experience: To help resolve reward-related customer enquiries and identify recurring issues.

Essential requirements:

As Raiz operates within financial services, you must be able to obtain and maintain the required regulatory checks, including:

- Nationally Coordinated Criminal History Check
- Credit/Public Financial Records Check

To be eligible for the role, you must be an Australian citizen, hold permanent residency or hold a visa that permits you to work in Australia.

Our commitment:

At Raiz, we’re committed to building a diverse and inclusive workplace where people feel valued and respected.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse communities and people who identify as LGBTIQ.

Our values: Accessibility, Trust, Customer First and Empowerment, guide how we work with our customers, partners and each other.

📌 Partnerships & Rewards Coordinator (Sydney)
🏢 Raiz Invest
📍 Sydney