About the role

The Client Administration Officer is responsible for the administration of client records and service delivery records across ANFE Community Care's programs and services. Working between 25 - 30 hours per week, over 5 days, the role ensures high-quality, person-centred services are delivered in line with funding requirements, organisational policies, and relevant aged care and disability legislation. The Client Administration Officer acts as a key link between clients, families, staff, volunteers, external stakeholders and management, ensuring programs are responsive, compliant, sustainable and aligned with ANFE Community Care's strategic objectives.

Key responsibilities

- Undertake client intake, assessment, service placement and review processes

- Ensure services are delivered in accordance with Aged Care Act, CHSP Guidelines and/or NDIS Practice Standards (if applicable)

- Monitor program capacity, service utilisation and waitlists

- Identify training needs in collaboration with management

- Promote a positive, accountable and values-driven workplace culture

- Maintain accurate and timely documentation, reporting and data entry

- Participate in audits (internal and external) and quality reviews

- Contribute to incident management,



complaints handling and risk mitigation processes

- Build and maintain relationships with clients, families, health professionals and community organisations

About you

- Strong organisational and coordination skills

- Experience in compliance, reporting and quality systems

- Excellent interpersonal and communication skills and the ability to work in a team workplace

- Friendly and approachable customer service skills, demonstrating patience and responsiveness

- Sensitivity and integrity in dealing with confidential and complex matters

- Sound computer literacy skills, including knowledge of Excel and Word

- Sound writing skills for reporting and accountability

- Initiative and sound judgement

- High levels of attention to detail and accuracy

- Supervisory or team leader experience

- Relevant experience or qualification in Community Services, Health, Disability, Aged Care or related field

- Minimum 3–5 years' experience in community care or human services

- Demonstrated knowledge of aged care and/or disability funding frameworks

- Current driver's licence

- Current acceptable Department of Human Services (DHS) clearance

- Ability to converse in Italian (highly regarded)

📌 Client Administration Officer (Adelaide)
🏢 ANFE Community Care
📍 Adelaide