Product & Operations Support Coordinator

Join our Brookvale team in a support role spanning our Product and Operations functions. You will add capacity to our team so we can continue to grow while maintaining delivery excellence for existing contracts and clients.

You're going to get training and support, but you'll also need to be resourceful, comfortable investigating unfamiliar tasks, and genuinely motivated to learn. No two weeks look exactly the same.

Great for someone early in their career who wants to build a broad range of business skills, or for a more experienced person returning to work or seeking more balance.

Casual office-based role - 25-30 hours/week across at least 4 days (Mon–Fri), by agreed monthly roster.

Benchmarked at $65,000–$80,000 full-time equivalent (FTE) + superannuation. As a casual role, you're paid an hourly rate calculated from this benchmark based on your experience and skill set.

Key responsibilities

Product

Following up on Product Safety Testing

Sourcing and tracking samples from suppliers

Keeping our systems accurate by ensuring our work management platform, Monday.com, correctly reflects supplier and product details

Contributing to our product-related tender responses

Operations

Handling inbound goods and producing dispatch labels across company programs

Running and generating schedules for weekly pack assembly and distribution

Tracking and managing S2 compliance documentation with distributors

Sourcing packaging and program materials (e.g. calico bags, cartons) as required





Helping ensure our Integrated Management System (IMS) and processes conform to our ISO accreditations

Office Management

Arranging samples and courier bookings

Managing travel bookings and arrangements for the team, including team events

Keeping the office stocked, tidy, and running by managing stationery, supplies, and cleaning coordination.

About you

A problem-solver who enjoys figuring things out, not just flagging them

Competent with Microsoft Excel and Word

Strong time management — you can juggle multiple things in flight at once

Committed to doing things a little better each time

Comfortable with change — we're a growing business, and things move fast

Transparent, professional written and verbal communication

An eye for detail — accuracy and good documentation matter in this role

About us

Bao&Co; is an Australian-owned business that sources, supplies, and distributes items to fulfil large-scale contracts for our clients. Through our partnerships, we bring brands and packs to communities across Australia.

Our Bao&Co; contracts span most states, delivering at scale while keeping quality and compliance front of mind. Through BaoBag, we connect new parents with trusted brands via a compliant sampling model.

We're a close-knit team that works hands-on to get large-scale logistics right, from sourcing through to final delivery, guided by values of nurturing, accountability, pioneering thinking, and continual improvement.

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📌 Product & Operations Support Coordinator (Northern Beaches Council)
🏢 Bao&Co
📍 Northern Beaches Council