Practice Manager responsibilities include:

Clinic Operations Management

- Coordinating and ensuring smooth and professional clinic activities and operations to secure efficiency and compliance to company policies
- Optimising workflows
- Supporting our therapy professionals
- Maintaining a high standard of client care and service
- Ensuring the clinic is compliant with NDIS and health and safety regulations
- Monitoring and maintaining inventory levels of office supplies, equipment and resources.

Team leadership and Staff Management

- Recruiting, training, and managing administrative and support personnel.
- Scheduling staff shifts and ensuring appropriate staffing levels to meet clinic demands.
- Conducting regular performance evaluations and provide support for staff development.
- Onboarding recent team members
- Developing Systems Manual
- Training new team members in systems and processes
- Managing therapy teams, admin team and finance team

Financial Management

- Preparing and managing the clinic budget, including expenses, payroll, and billing.
- Overseeing billing processes, insurance, and accounts.
- Monitor clinic financial performance and identify areas for improvement.

Client Experience & Customer Service

- Fostering a welcoming and supportive environment for patients.
- Handling client concerns or complaints with professionalism and resolving issues promptly.
- Working with clinicians to develop and improve client service standards.

Compliance & Quality Assurance

- Ensuring compliance with all relevant NDIS and healthcare regulations and qualified standards.




- Maintaining accurate and up-to-date patient records in accordance with privacy laws.
- Implementing quality improvement initiatives to enhance client experiences and operational efficiency.

Strategic Planning & Business Development

- Developing and implementing strategies to improve clinic services
- Liaising with external partners, healthcare providers, and suppliers as necessary.
- Supporting marketing and business development manager efforts to promote clinic services.

Requirements and skills

- Proven experience in the NDIS sector
- Excellent leadership skills
- Excellent verbal and written communication, problem solving and organisational skills
- Strong knowledge of healthcare operations, particularly in an allied health environment.
- Proficiency in practice management software and Microsoft Office Suite
- Familiarity with office management procedures and basic accounting principles
- Ability to manage a team effectively and promote a positive work culture
- Customer service oriented
- Able to complete complex administrative tasks with minimal supervision
- Be thorough and pay attention to detail
- Able to work well independently as collaboratively with others
- Sensitivity and understanding
- Flexible and open to change

Pay: $90,000.00 per year

Experience

- NDIS: 3 years (Required)
- practice management: 5 years (Required)

Licence/Certification:
- Working with Children Check (Preferred)
- NDIS Workers Screening (Preferred)
- Police Record Check (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Practice Manager (Wiley Park)
🏢 Lift Off Early Intervention
📍 Wiley Park