Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Are you passionate about delivering exceptional customer service and creating memorable guest experiences?

Crown

Perth is seeking a Premium Service Representative to join our Gaming Machines team and play a key role in delivering outstanding service, operational excellence and compliance within our Premium Gaming areas. Reporting into the Gaming Machines Manager, you will support the day-to-day operations of our Premium Gaming areas while building positive relationships with guests, delivering exceptional service and ensuring compliance with operational and regulatory requirements

Key Responsibilities

· Deliver exceptional service and support to Premium Gaming guests.

· Manage guest enquiries and provide effective service recovery.

· Support promotions, events and daily operational activities.

· Maintain compliance with Responsible Gaming, AML, RSA and Crown policies.





· Accurately complete operational reporting and administrative tasks.

· Work collaboratively with stakeholders across the business to deliver positive guest outcomes.

About You

- Strong guest service focus with excellent communication and organisational skills.
- Strong computer literacy and attention to detail.
- Available to work a 24/7 rotating roster.
- Ability to build positive relationships with guests and colleagues.
- Cooperative team player with strong interpersonal skills.
- Ability to confidently manage competing priorities in a fast-paced environment.

This is an excellent opportunity to grow your career within a premium customer-focused environment and contribute to delivering exceptional experiences for our guests.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

📌 Premium Service Representative (Perth)
🏢 Crown Perth
📍 Perth