We are seeking a customer Service/Call centre with administration experienceto join abusy and responsive maintenance call centre team in Cairns. This is for a government department, This is an excellent opportunity for someone who enjoys helping people, thrives in a quick-paced environment, and takes pride in delivering high-quality customer service and administrative support. This is a great short term role if you are in beween jobs due to the 1 month duration. Whether you have previous call centre experience or are looking to build your career in customer service and administration, this role offers valuable experience supporting essential maintenance services across the region.

Key Responsibilities

- Respond to customer enquiries via telephone and email.
- Provide customers with accurate information and assistance regarding service requests.
- Resolve customer issues where possible and escalated complex matters as required.
- Accurately enter and maintain customer and service request data.
- Update and maintain customer records and documentation.
- Adhere to organisational procedures, privacy requirements and service standards.
- Contribute to a positive and collaborative team environment.

About You

To be successful in this role, you will demonstrate:

- Strong verbal and written communication skills.
- A professional and customer-focused approach.




- The ability to actively listen and provide accurate information.
- Confidence using computer systems, telephones and email applications.
- Accurate data entry and administrative skills.
- Excellent organisational and time management abilities.
- High attention to detail and commitment to following procedures.
- Reliability and the ability to work effectively as part of a team.

Highly Regarded

- Previous call centre experience.
- Experience in customer service, administration or service coordination environments.
- Exposure to the Ellipse system or similar service management systems.

This role is ideal for someone looking to gain experience within a government sector while developing valuable customer service, administration and stakeholder engagement skills.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise .auor1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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📌 Call Centre/Customer Service (Cairns Regional)
🏢 Dfp Recruitment
📍 Cairns Regional