About Heritage Stone

Heritage Stone is one of Brisbane's leading stone fabrication and installation companies, specializing in premium natural stone and engineered stone benchtops for residential and commercial projects.

With a reputation for quality workmanship, outstanding customer service and reliable project delivery, we work closely with homeowners, builders, cabinet makers and commercial clients across South East Queensland.

As our business continues to grow, we are looking for an organized, proactive and customer-focused Project Operations Coordinator to join our team.

This is a key operational role within our business and offers excellent long-term career opportunities.

About the Role

This position is responsible for coordinating projects from the time an order is confirmed until the project has been successfully completed.

You will become the communication hub between customers, builders, cabinet makers, suppliers, factory staff, site measurers and installation teams.

Your goal is to ensure every project progresses smoothly, efficiently and professionally while delivering an outstanding customer experience.

Key Responsibilities

Project Coordination

- Manage projects from order confirmation through final completion
- Coordinate customer communication throughout the project
- Schedule site measurements
- Coordinate production and installation schedules
- Monitor project progress and milestones
- Maintain accurate project records

Production Coordination

- Coordinate daily production priorities with the factory
- Monitor manufacturing progress
- Ensure approved drawings and information are released to production
- Track production deadlines
- Coordinate urgent projects

Installation Coordination

- Schedule installation appointments
- Coordinate installation teams
- Prepare installation documentation
- Confirm site readiness




- Assist installers with project information
- Coordinate return visits where required

Customer Service

- Maintain regular communication with customers
- Provide project updates
- Manage schedule changes
- Resolve customer enquiries professionally
- Deliver excellent customer service throughout every project

Documentation & Workflow

- Update internal project management systems
- Coordinate drawings and customer approvals
- Maintain production schedules
- Prepare weekly workflow reports
- Track project status from start to finish

Defects & Warranty

- Coordinate defect inspections
- Arrange repairs and remakes
- Schedule warranty work
- Track outstanding defects
- Coordinate return visits
- Maintain defect registers
- Ensure all issues are resolved professionally

About You

We are looking for someone who has:

✔ Excellent organisational skills

✔ Strong communication skills

✔ Outstanding customer service

✔ Ability to manage multiple projects simultaneously

✔ High attention to detail

✔ Strong problem-solving ability

✔ Positive attitude and willingness to learn

✔ Ability to work well under pressure

✔ Good Microsoft Office skills (Outlook & Excel)

Industry Experience

Experience in any of the following industries will be highly regarded:

- Stone fabrication
- Kitchen benchtops
- Joinery
- Cabinet making
- Construction
- Building materials
- Manufacturing
- Production scheduling

Experience reading architectural or shop drawings is an advantage. Why Join Heritage Stone?

At Heritage Stone you'll become part of a growing company where your contribution genuinely makes a difference.

We offer

- Competitive salary package
- Full-time permanent position
- Supportive team setting
- Ongoing training
- Career progression opportunities
- Modern office and production facilities
- Diverse residential and commercial projects
- Stable long-term employment

📌 Project Operations Coordinator (Redcliffe)
🏢 Heritage Stone
📍 Redcliffe