Receptionist & Customer Care Officer

Location: Rookwood, NSW

Contract: 6-Month Temporary Assignment

Pay Rate: $40.00 per hour

About the Role

We are seeking a compassionate and skilled Receptionist / Customer Care Officer to join a busy and supportive team on a 6-month contract.

This is an important front-line role where you will provide exceptional customer service and support to visitors, families, and community members. We are looking for someone with outstanding people skills, patience, empathy, and a genuine desire to help others.

Key Responsibilities

- Welcome and assist visitors in a professional manner
- Respond to customer enquiries via phone, email, and in person
- Provide information regarding services and processes
- Manage reception duties, appointments, and administrative tasks
- Maintain accurate records and documentation
- Liaise with internal teams to ensure a seamless customer experience
- Support customers and visitors with empathy and understanding
- Handle sensitive situations with discretion and professionalism

About You:



To be successful in this role, you will have:
- Previous experience in reception, customer service, or administration
- Exceptional communication and interpersonal skills
- A patient, empathetic, and compassionate approach
- Strong organisational and time-management abilities
- Excellent attention to detail
- The ability to remain calm and professional in sensitive situations
- Proficiency in Microsoft Office and general computer systems
- A positive, proactive, and supportive attitude

What's on Offer?
- Competitive pay rate of $40 per hour
- 6-month contract opportunity
- Supportive and skilled team environment
- Meaningful and rewarding customer-focused work
- Convenient Rookwood location

Apply Now... If you're caring and customer-focused and thrive helping others, we would love to hear from you. Apply today with your current resume or email [email protected] for more information.

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