Our Organisation – EPIC

Empowering People In Communities (EPIC) is a not-for-profit organisation providing personalised disability and community support services across the Pilbara and Goldfields regions of Western Australia.

We exist to empower people to live more connected and fulfilled lives – and when that happens, we’re doing a happy dance!

The Prospect – Regional Operations Manager, West Pilbara

We’re seeking a passionate and strategic leader to step into the role of Regional Operations Manager, West Pilbara. Based in Karratha, this role will lead the delivery of disability and community services across the region, guiding a large and diverse team while ensuring services are person-centred, high quality, and aligned with EPIC’s values and strategic direction.

This is a pivotal leadership role where you will be supported by an experienced management team, while also maintaining connection with participants, families, and the community.

What You’ll Be Doing:

- Leading and empowering a dedicated workforce of over 50 staff (direct and indirect reports).

- Overseeing the day-to-day operations of the EpiCentre site, ensuring it runs smoothly and provides a welcoming and professional environment.

- Managing service delivery, referrals, onboarding, transitions, and exits.

- Ensuring compliance with NDIS Practice Standards, quality frameworks, and EPIC policies.

- Authorising NDIS quotes and managing participant funding plans.

- Overseeing Support Coordinators and ensuring effective coordination of participant supports.

- Building trusted relationships with clients, families, stakeholders, and community partners.

- Handling informal complaints with care, professionalism, and a solutions-focused approach.

- Supporting and developing team members through clear performance goals and reviews.





- Reporting on outcomes that contribute to EPIC’s Strategic Plan.

- Collaborating across EPIC’s leadership team to strengthen services across the Pilbara.

- Maintaining a practical connection to frontline services through occasional participant support.

You’ll Thrive in This Role If You Have:

- A Diploma or Degree in Community Services, Disability, Management, or related field.

- Minimum 3 years’ experience in the disability or community sector.

- At least 5 years in a leadership or senior management role.

- Strong understanding of the NDIS and service quality standards.

- Excellent communication, problem-solving, and people leadership skills.

- A collaborative, culturally aware, and person-centred approach.

- Strong organisational and time management skills.

- A current WA ‘C’ Class driver’s licence.

Desirable:

- Previous experience in a similar Regional or Operations Manager role in disability services.

Why Join EPIC?

In addition to a competitive salary, you’ll enjoy:

- Up to $15,000+ in salary packaging benefits.

- Additional leave options and flexible work arrangements.

- Professional development support and leadership growth opportunities.

- Gym discounts and wellbeing initiatives.

- The chance to live and work in the stunning West Pilbara community.

How to Apply?

We’d love to hear from you! Please click APPLY. Shortlisting will begin immediately.

This is a residential role based in Karratha, WA. Learn more about life in this vibrant regional centre at: www.karrathaiscalling.com.au

Diversity and Inclusion at EPIC

EPIC is proud to be an Equal Employment Opportunity employer. We value diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities, and those from culturally and linguistically diverse communities.

📌 Regional Operations Manager (Karratha)
🏢 Empowering People In Communities
📍 Karratha