Advancement Services Specialist (CRM & Insights)

Wollongong, NSW, Australia

Job Description

Make an impact at the University of Wollongong (UOW) — a purpose-driven institution ranked in the top 1% of universities globally.

About the Role

The Advancement Services Specialist (CRM & Insights) plays a critical role in supporting the systems, data, reporting and insights that underpin the University’s alumni engagement and fundraising programs. As the specialist lead for Raiser's Edge NXT and related technologies, you will ensure data integrity, deliver meaningful analysis and reporting, and help drive innovation through the responsible adoption of AI and emerging technologies. Your work will directly support strategic decision-making and strengthen the University's engagement with alumni, donors and partners.

Key responsibilities:

Lead the administration, optimisation and continuous improvement of Raiser's Edge NXT and Advancement technology platforms.

Ensure high standards of data governance, quality, privacy and compliance across Advancement systems and processes.

Deliver reporting, dashboards and actionable insights that inform fundraising, alumni engagement and strategic decision-making.

Drive the responsible adoption of AI and digital tools to improve service delivery, operational efficiency and data-informed outcomes.

About the Team

The Advancement Services team provides specialist systems, data and operational support to the University's Philanthropy & Impact and Alumni Relations & Engagement teams within the Division of Advancement. The team enables effective fundraising and alumni engagement through strong data governance, technology solutions, reporting and business intelligence.



Working collaboratively across the University, the team helps maximise philanthropic support and strengthen lifelong connections with alumni.

What You'll Bring

Tertiary qualifications in Information Systems, Data Analytics or a related discipline.

Experience managing complex CRM and database platforms, data integrations and business intelligence tools such as Power BI or Tableau.

Strong data analysis and problem-solving skills with the ability to translate data into meaningful insights and recommendations.

Demonstrated capability to apply emerging technologies, including AI and automation tools, within privacy, security and governance frameworks.

Excellent communication and stakeholder engagement skills, with the ability to support both technical and non-technical audiences.

Why Join UOW

Competitive salary package including 17% superannuation

35-hour full-time work week supporting greater balance and flexibility

Flexible working arrangements and family-friendly policies

Generous leave entitlements including additional concession days over the Christmas-Recent Year period

Purchased leave options to provide greater flexibility throughout the year

Ongoing career development and clear career progression opportunities

Permanent/continuing, Full-time appointment

Level 6/7: $96,898 - $119,986 plus 17% superannuation.



Salary commensurate with experience and capability

Location: Wollongong Campus | Hybrid working arrangements available

Valid Australian work rights required. Visa sponsorship is not available.

Closing Date: Tuesday 8 September 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

Job Info

- Job Identification 6902
- Job Category Marketing, Communications & Advancement
- Posting Date 08/18/2026, 12:22 AM
- Apply Before 09/08/2026, 01:55 PM
- Job Schedule Full time
- Locations Northfields Ave, Wollongong, NSW, 2522, AU

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📌 Advancement Services Specialist (CRM & Insights) (City of Wollongong)
🏢 University Of Wollongong
📍 City of Wollongong