Occupation: Sales and business development

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12102

About the Role

The Manager, Onboarding and Transitionis responsible forplanning and leading the onboarding and transition of Victorian Government services into a shared services model, working across Customer, Regulatory or Corporate functions.You will, develop streamlined onboarding processes and playbooks, lead end-to-end service transitions into shared services, coordinate onboarding with Digital Transformation and departments,maintainstrong stakeholder engagement and communicationand ensure smooth transition into sustainable business-as-usual operations.

Key Accountabilities

Develop andmaintainonboarding playbooks, lessons learned, success metrics and work programs aligned with best practice.

Lead and motivate the onboarding team, using strong collaboration,negotiationand stakeholder management skills.

Plan and prioritise onboarding activities with DGS and client departments to deliver successful transition outcomes.

Drive a customer-focused onboarding process, working with policy teams and departments to transition services effectively.

Identifyand resolve onboarding issues, assessroadmapand cost impacts, and provide recommendations to senior leadership.





Robust strategic planning and business planning skills aligned with organisational frameworks and long-term goals.

Thought leadership in onboarding, with the ability to assess broader risks,contextand stakeholder needs.

Strong senior stakeholder engagement and relationship management skills.

Ability to develop and implement strategic onboarding frameworks and plans.

Focus on addressing systemic issues and delivering sustainable, long-term outcomes.

Other relevant information

To be eligible for appointment to this role, applicants willpossesscorresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.Preferred applicants willbe requiredto undertake pre-employment screening.DGSactively promotes diversity,inclusionand an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles atDGScan be workedflexibly,however it may differ from role to role.

Applications close Thursday 27 August 2026 at 11.59pm

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📌 Manager, Onboarding and Transition (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne