Souvlaki Time is looking for an experienced, confident and organised FOH Manager / Hostess to join our team.

This is a key role within our venue. You'll be responsible for creating a warm first impression for our customers, managing the flow of the dining room and ensuring our front-of-house operations run smoothly especially during busy services.

About the role

We are looking for someone with strong previous experience in a FOH Manager, Restaurant Manager or senior hospitality role.

A major part of this position will be managing our high volume of reservations, including organising table layouts, coordinating large bookings, managing seating times and ensuring the restaurant is set up efficiently for each service.

You'll need to be confident making quick decisions, communicating with staff and customers, and keeping the FOH running smoothly when the venue is extremely busy.

Key responsibilities

- Managing the FOH team and coordinating service
- Managing a high volume of bookings and reservations
- Planning and organising table layouts to accommodate bookings efficiently
- Coordinating large groups, table changes and seating times
- Welcoming customers and creating a warm, positive first impression
- Managing the flow of customers and ensuring efficient seating
- Taking dine-in, takeaway and telephone orders accurately
- Processing payments and confidently using the POS system
- Communicating closely with the kitchen and FOH team
- Ensuring food and drinks are served efficiently and professionally
- Handling customer enquiries and resolving issues calmly and professionallyMaintaining high standards of customer service throughout the venue
- Keeping the dining area,



counter and service stations clean and organised
- Assisting with opening, closing, setup and pack-down
- Remaining calm, organised and in control during high-volume services

About you

- Has strong previous experience as a FOH Manager, Restaurant Manager or senior hospitality supervisor
- Is highly organised and confident managing large numbers of bookings
- Can confidently plan and adjust table layouts
- Has excellent customer service and communication skills
- Is confident leading and directing a team
- Can multitask and make quick decisions under pressure
- Is friendly, approachable and professional
- Is reliable, punctual and well presented
- Has excellent attention to detail
- Takes pride in creating a great customer experience
- Can remain calm and organised when the venue is extremely busy
- Is confident using POS and reservation systems
- Has a positive, hands-on attitude and is willing to help wherever needed
- Previous strong FOH management experience is essential.

Hours

- Thursday - Saturday: 9:30am - 9:00pm
- Sunday: 9:00am - 4:00pm
- Thursday to Sunday availability is required, including evenings.

What we offer

- Regular work across Thursday to Sunday
- A leadership role within a busy and growing venue
- Friendly and supportive team environment
- Staff meals
- On-the-job training
- Opportunities to grow within the business
- A lively, quick-paced workplace centred around great food and great customer service

If you're an experienced FOH manager who thrives in a busy restaurant environment and loves creating an excellent experience for customers, we'd love to hear from you.

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📌 FOH Manager (Queensland)
🏢 Souvlaki Time
📍 Queensland