Customer Service Administrator (Contact Centre)

Are you looking for a role within administration and customer service? Are you looking for a fast-paced environment to gain valuable skills in a supportive and collaborative environment?

3-Month Temporary Contract Opportunity
$36.95 per hour + Superannuation
35 Hours per Week
Location: Grafton

About the Role

We are currently seeking an experienced Administrator or Customer Service Advisorto join a high-performing shared services team, within NSW Government.

This is a fast-paced role combining administrative support and customer service responsibilities within a busy contact centre environment. You will be the first point of contact for customer enquiries, handling phone, email, live chat, and administrative requests while delivering professional and efficient service.

Key Duties

- Answer inbound customer enquiries via phone, email, and online channels.
- Provide high-quality customer service and first-contact resolution.
- Process administrative transactions accurately and efficiently.
- Update and maintain records across multiple systems.
- Prepare correspondence and documentation.




- Resolve customer enquiries and elevate complex issues when required.
- Manage a high volume of requests while meeting service standards.
- Work collaboratively with team members to achieve performance goals.
- Contribute to continuous improvement initiatives and process enhancements.

About You

- Previous administration, customer service, call centre, or shared services experience.
- Excellent communication and interpersonal skills.
- Strong data entry and computer skills.
- Experience using multiple systems simultaneously.
- High attention to detail and strong organisational skills.
- A professional and customer-focused approach.
- The ability to work effectively in a fast-paced environment.
- Strong problem-solving and time management skills.

Benefits

- 35-hour working week - (7 hours Monday - Friday)
- Supportive team environment
- Opportunity to develop government and corporate administration experience
- Contemporary workplace with ongoing training and support
- Over-time available

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📌 Customer Service Administrator (Contact Centre) (Grafton)
🏢 Charterhouse
📍 Grafton