About us

Coinstash is an Australian-owned and operated cryptocurrency exchange founded in Brisbane in 2017. More than 70,000 Australians are registered on the platform, we have processed over $2 billion in trading volume, and we offer the widest range of cryptocurrencies of any Australian exchange. We are AUSTRAC registered, independently audited and the Official Crypto Partner of the Sydney Roosters.

Guided by our slogan “Built by investors, for investors,” we aim to bridge the gap between traditional finance and the crypto world, offering seamless, end-to-end crypto investment solutions.

About the role

This is a phone-based sales role. You'll spend the majority of your day speaking with prospective customers, qualifying opportunities and following up leads through different stages of the sales process.

Your role is to understand what each prospect is looking for, determine whether Coinstash can meet their needs and help qualified customers take the next step. This includes supporting customers through the process of joining the platform and, where appropriate, connecting them with a suitable service provider from our partner network. This is not a financial advice role. You will not recommend investments, allocations, specific digital assets or market timing. Your value will come from communicating clearly, building trust, maintaining consistent follow-up and knowing when a question needs to be referred to an appropriately qualified professional.

Key responsibilities

- Engaging with prospective clients across Australia through high-volume outbound activity

- Understanding each prospect's objectives, circumstances and service requirements through consultative conversations

- Guiding qualified prospects through the next steps in their customer journey

- Connecting clients with appropriate internal specialists and external service providers where required





- Managing a structured pipeline and maintaining consistent follow-up with prospective clients

- Keeping accurate and up-to-date records of all client interactions and opportunities in the CRM

- Developing strong knowledge of digital assets, SMSFs, and superannuation

- Working closely with internal teams and selected industry partners to deliver a high-quality client experience

- Recognising when questions must be referred to an appropriately qualified professional

About you

- Approximately two or more years of experience in phone-based sales, business development, customer acquisition or another relevant customer-facing role

- Ambitious and target-driven with strong commercial focus

- Genuinely good with people, demonstrating warmth, patience and strong communication skills needed to build trust quickly
- A natural and credible communicator who builds genuine rapport

- Excellent at consistent and organised follow-up, with discipline to manage opportunities over time

- Engaging and comfortable on the phone, with energy to speak with prospective customers throughout the day

- Curious and quick to learn, with an interest in developing knowledge of digital assets and superannuation

- Organised and accountable, taking ownership of pipeline, activities and results

- Demonstrates sound judgement and integrity, maintaining skilled boundaries while working towards ambitious targets

- Full working rights in Australia

Benefits

- Comprehensive training and onboarding covering sales conversations, objection handling, internal processes, compliance requirements and SMSF fundamentals
- A defined and growing market with clear area of responsibility and genuine opportunity

- Career growth opportunities as this function continues to expand

- Location flexibility with remote work from anywhere in Australia available for the right candidate

- Supplied equipment required to perform your role effectively

- Uncapped performance-based incentives for qualified outcomes and new customer onboarding

📌 Sales Executive – SMSF & Digital Assets (Brisbane)
🏢 TWMT
📍 Brisbane