The Australian Good Food Guide has been the trusted name in Australian dining since 1977. We connect diners with the country's best restaurants, cafés and venues — through our national guide, our Chef Hat Awards, our apps and our digital platform. Thousands of venues across Australia rely on us to put them in front of hungry customers.

Our growth comes from one place: a sales floor that knows how to have the right conversation with a venue owner.

We're looking for the person who builds and manages that floor.

The Role

This is a Sales Manager role in the truest sense — you are responsible for the people, the process and the numbers.

You'll inherit a team, and you'll be measured on what you do with it. That means recruiting the right people, training them properly, and coaching them daily until the fundamentals are automatic. You'll be on the floor, headset on, listening to live calls and pulling reps aside the moment you hear something worth fixing.

What You'll Own

Recruitment

- Build and run a consistent pipeline of sales talent — you're never hiring in a panic

- Screen for coachability, resilience and work ethic over polished résumés

- Run structured interviews so you know what you're hiring before day one

- Onboard new starters so they're productive in weeks, not months

Training & Development

- Own the induction program — product, market, objections, rebuttals and systems

- Run daily huddles, weekly one-on-ones and structured role-play sessions

- Build individual development plans and hold people to them

- Create a floor where the top performers are actively teaching the newer reps

Script Discipline

- Own,



refine and enforce the sales script — the opener, the qualifying questions, the value framing, the close

- Make sure every rep can deliver the script naturally, not read it — the words are the framework, not a cage

- Test, measure and iterate: track what language converts and update the script accordingly

- Build a living objection-handling library from real calls, not theory

Tonality

- Coach the how, not just the what — pace, pitch, pause, warmth, authority

- Teach reps to hear their own delivery and self-correct

- Use call recordings to demonstrate the difference between a rep who says the right words and a rep who lands them

Moving People Off Indecision

- This is the skill that separates an average agent from a excellent one

- Teach the team to recognise the difference between a genuine objection and a stall

- Coach reps to surface the real hesitation, address it directly, and give the prospect a clear reason to act now

- Build urgency honestly — through relevance and consequence, not pressure

- Make "I'll think about it" a starting point for a conversation, not the end of one

Performance & Numbers

- Own the team's daily, weekly and monthly targets

- Track activity and conversion metrics at rep level and act on them early

- Report performance,



forecast accurately and flag risk before it lands

- Manage underperformance directly and fairly

About You

- Proven experience managing a phone-based or inside sales team, with results you can talk to

- You've personally recruited, trained and coached salespeople — not just supervised them

- Strong grasp of script-based selling and the discipline it requires

- You can teach tonality, not just talk about it — you know delivery is half the sale

- Genuinely skilled at converting hesitation into decisions, and able to teach that skill

- Comfortable being on the floor, live-listening, role-playing and coaching in the moment

- Data-literate: you use CRM and call metrics to find problems, not just report them

- Resilient, high-energy leader who sets the tone for the room

- Experience in media, advertising, subscription or hospitality-adjacent sales is an advantage

What We Offer

- Attractive base salary plus uncapped commission tied to team performance
- A recognised national brand with nearly 50 years behind it and genuine market credibility

- Real autonomy over how your floor is built, trained and run

- Gold Coast office — full time, on site, with a team that works hard and celebrates wins

- Career progression as the business grows

How to Apply

Hit Apply with your résumé and a short cover letter telling us about a salesperson you developed — where they started, what you changed, and where they ended up.

Applicants must have full working rights in Australia. Only shortlisted candidates will be contacted.

📌 Sales Manager (Burleigh Waters)
🏢 The Australian Good Food Guide
📍 Burleigh Waters