About the role

This newly created role will own the journey from defining what a strong sales hire looks like through to onboarding, product knowledge and ongoing in-role coaching.

The focus is practical and measurable: helping salespeople become productive sooner and improving conversion performance across multiple contact-centre locations. You will build and lead a structured sales enablement function that supports both new starters and existing team members.

Key responsibilities

- Defining and continuously improving the ideal candidate profile for frontline sales roles

- Designing a staged onboarding journey that extends beyond initial induction

- Developing product-specific sales and knowledge programmes

- Translating different value propositions into transparent, effective sales conversations

- Providing hands-on coaching to address individual and team skill gaps

- Delivering training and coaching in person across international contact-centre sites

- Partnering with operational leaders, team leaders and subject-matter experts





- Tracking conversion, time to productivity, early-tenure retention and capability gaps

- Using performance data and frontline observations to continually improve enablement programmes

About you

- Direct experience in a BPO or contact-centre environment is essential

- Experience in sales enablement, sales training or sales leadership with a strong coaching focus
- A track record of improving commercial outcomes—not simply delivering training sessions
- The ability to turn product information into compelling sales conversations

- Confidence coaching people in live operational environments

- Strong stakeholder-management skills across recruitment, operations and frontline leadership
- A practical, adaptable approach suited to geographically dispersed teams
- The ability to travel extensively, including extended international stays

📌 Sales Onboarding & Enablement Lead (Brisbane)
🏢 Supporty
📍 Brisbane