Experienced Travel Consultant - Travelport Galileo/Smartpoint

Kamals Travel & Tours Pty Ltd - Footscray VIC

Kamals Travel & Tours Pty Ltd is seeking an experienced and reliable Travel Consultant to join our growing travel agency in Footscray, Melbourne.

This is a part-time, on-site position with the possibility of additional hours as the business grows. The successful applicant will support international and domestic reservations, ticketing, customer service, quotations and travel sales.

Key responsibilities:

- Search, price and book domestic and international flights
- Create and manage PNRs using Travelport Galileo/Smartpoint
- Issue tickets and monitor ticketing deadlines
- Explain fares, baggage allowances and ticket conditions
- Manage ticket changes, reissues, refunds and schedule changes
- Prepare professional quotations and itineraries
- Respond to customer enquiries by phone, email and WhatsApp
- Follow up quotations and convert enquiries into bookings
- Assist with group travel and Umrah bookings
- Maintain accurate passenger, booking and payment records
- Help develop safe and accurate booking procedures

Required experience and skills:





- Previous experience as a travel consultant or reservations agent
- Robust practical knowledge of Travelport Galileo/Smartpoint
- International fares and ticketing experience
- Understanding of BSP and airline ticketing procedures
- Experience processing reissues, exchanges and refunds
- Excellent English communication and customer-service skills
- Strong attention to passenger names, dates and ticketing deadlines
- Ability to work from our Footscray office
- Honest, reliable and able to protect confidential customer information

Experience with African and Middle Eastern destinations, Umrah travel or relevant community languages would be an advantage.

Pay: $35-$45 per hour plus superannuation, depending on experience.

Applicants should include their CV, availability, expected hourly rate and a short explanation of their Travelport Galileo/Smartpoint experience.

Shortlisted applicants will be asked to complete a practical Travelport/Smartpoint skills assessment. The successful applicant will commence with a three-month probation period.

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📌 Experienced Travel Consultant – Travelport Galileo/Smartpoint (Maribyrnong City)
🏢 Kamals Travel & Tours
📍 Maribyrnong City