Level 1 Business Software Support Consultant

Full-Time | Work from Home | Perth, WA
Salary: $70,000–$90,000 plus superannuation

Job Summary

Join our team in a full-time, work-from-home role supporting users of ERP software and custom business applications. This position is open to Perth-based applicants who can attend local client sites when required.

Key Selling Points

- Full-time work-from-home position for a Perth-based applicant

- Support ERP software and a range of custom business applications

- Structured training and opportunities to build a career in business software support

About the Role

We are seeking a Level 1 Business Software Support Consultant to provide responsive and practical assistance to clients using our ERP systems and custom-developed business applications.

The role will primarily involve supporting Jiwa Financials, together with other software products, integrations and custom applications developed or maintained by our team.

You will be the first point of contact for many support enquiries. Your responsibilities will include gathering information, investigating straightforward issues, guiding users through standard solutions, documenting your findings and escalating more complex matters to senior consultants or developers.

This is not a general desktop, hardware or password-reset help-desk role. The focus is on supporting business software and helping users resolve application, data, workflow and process-related issues.

You do not need to be an experienced ERP consultant or software developer. Training in Jiwa Financials, our custom applications and internal support processes will be provided.

However, you must have some previous customer support, software support, help-desk or service-desk experience. You must also be comfortable speaking with clients, investigating unfamiliar issues and learning how business applications operate.

This is a full-time work-from-home position. The successful candidate must reside in the Perth metropolitan area and be able to attend local client sites when required.

What You Will Be Doing

- Act as the first point of contact for client software support enquiries

- Provide Level 1 support for Jiwa Financials and related business systems

- Support users of custom-developed business applications

- Respond to support requests by telephone, email and remote-support tools

- Gather relevant information and clarify reported issues

- Reproduce and investigate straightforward software problems

- Guide clients through standard application features and processes

- Resolve basic user, configuration and process-related issues

- Identify whether an issue relates to user operation, data, system configuration, customisation or software functionality

- Record clear and accurate notes in the support system

- Prioritise and manage assigned support tickets

- Escalate complex or technical matters with sufficient supporting information

- Keep clients informed about the status of their support requests

- Test software corrections, updates and customisations where required

- Assist with routine software upgrades and data checks

- Prepare and update user guides, knowledge-base articles and support documentation





- Assist with remote and on-site user training

- Develop an understanding of each client’s systems and business processes

- Attend client sites within Perth for support, training or other operational requirements when needed

About You

You enjoy helping people, working with software and solving problems.

You are patient, approachable and able to remain calm when users are experiencing difficulties. You understand how to ask clear questions, gather relevant information and work through an issue methodically.

You do not need to know the answer immediately. However, you must be willing to investigate, document what you find and take responsibility for progressing the matter appropriately.

You communicate clearly, manage your time well and are comfortable working independently from home while remaining connected with the broader team.

Essential Requirements

- Previous experience in customer support, software support, application support, service desk, help desk or a similar user-facing role

- Confidence assisting users by telephone, email and remote-access tools

- Strong customer service and interpersonal skills

- Good analytical and practical problem-solving ability

- The ability to gather information and troubleshoot issues methodically

- Clear written communication and accurate documentation skills

- Strong general computer literacy

- The ability to learn unfamiliar software and business processes

- The ability to follow established procedures and recognise when an issue should be escalated

- The ability to manage multiple support requests and competing priorities

- A reliable, accountable and professional approach to working independently

- A suitable home working environment

- Current residence in the Perth metropolitan area

- Availability to attend Perth client sites when required

- A current Australian driver’s licence

- Access to reliable transport

- Full Australian working rights

Highly Regarded

- Experience supporting accounting, ERP, inventory or other business software

- Experience using or supporting Jiwa Financials

- Experience supporting custom-developed applications

- Basic accounting or business-process knowledge

- Familiarity with general ledger, accounts payable, accounts receivable, inventory or order-processing workflows

- Experience using a ticketing or customer-support system

- Experience reproducing software issues and documenting steps clearly

- Exposure to databases, SQL, reporting tools, integrations or APIs

- Experience testing software fixes or application updates

- Experience preparing user guides or delivering software training

The Person We Are Looking For

You may currently be working as a:

- Level 1 Application Support Analyst

- Software Support Officer

- Service Desk Analyst





- Product Support Consultant

- ERP Support Officer

- Customer Support Specialist for a software company

- Junior Application Support Consultant

- Business Systems Support Officer

- Help Desk Analyst seeking to move into business software support

You are curious, methodical and willing to learn.

When a problem is reported, you ask questions, gather evidence and work through the issue logically. You document what you have established and know when a matter needs to be escalated.

You understand that good support involves more than closing tickets. It requires transparent communication, accurate records, realistic expectations and appropriate follow-through.

This is not a software development role, although you will work with developers when technical assistance is required.

It is not a senior ERP consulting or project management position. There may be opportunities to develop broader ERP, testing, training and consulting skills as your product knowledge and capability grow.

What We Offer

- Permanent full-time employment

- Salary of $70,000–$90,000 plus superannuation, depending on experience

- Work from home within the Perth metropolitan area

- Structured training in Jiwa Financials and our custom applications

- Support from experienced consultants and software developers

- Exposure to ERP software and a variety of custom business applications

- Opportunities to build broader application-support and business-systems expertise

- Varied work involving support, troubleshooting, testing, training and documentation

- Autonomy within a supportive and collaborative team

- Occasional face-to-face client contact without a daily office commute

Location and Working Arrangements

This is a full-time work-from-home position.

The successful candidate must currently reside in the Perth metropolitan area and have a suitable home working environment.

Occasional travel to client sites within Perth and surrounding areas will be required for support, meetings, training and other client-related activities.

The successful candidate must therefore hold a current driver’s licence and have access to reliable transport.

This position is not available to applicants residing outside Western Australia. Preference will be given to candidates living within reasonable travelling distance of Perth client sites.

Salary

$70,000–$90,000 plus superannuation

Remuneration will be determined based on the successful candidate’s software-support experience, business systems knowledge and client-facing capability.

How to Apply

Please submit your resume and a brief cover letter addressing:

1. Your previous customer, software or application-support experience

2. The software products or business applications you have supported

3. An example of a user or software issue you investigated and helped resolve

4. Your experience supporting users by telephone, email or remote-access tools

5. Confirmation that you reside in the Perth metropolitan area and can attend local client sites when required

Applications that do not demonstrate relevant support experience or Perth-based availability may not be progressed.

📌 Level 1 Business Software Support Consultant (Perth)
🏢 Opal Logic
📍 Perth