Senior Business Analyst:

We are looking for a Senior Business Analyst with deep Utilities domain expertise across energy retail and telecommunications. The ideal candidate brings strong knowledge of end-to-end utility business processes and has worked on CIS/billing platforms — with hands-on experience in Gentrack Velocity highly regarded.

Own requirements analysis and documentation across core utility domains — billing, metering, customer lifecycle, market transactions, payments, and credit management.

- Deep understanding of end-to-end energy retail processes — Customer Onboarding, Meter-to-Cash, tariff structures, network charges, and settlement.
- Support compliance with Australian energy market frameworks — NECF obligations, AEMO market procedures, MSATS/CATS transaction flows, and B2B messaging.
- Analyse complex billing scenarios — consumption-based billing, adjustments, rebills, concessions, and final bills — and translate these into transparent functional requirements.
- Work across metering processes — meter reads, MDS/MDM data flows, interval data validation, and their downstream billing impacts.
- Translate business requirements into functional designs, process maps,



and configuration specifications for CIS/billing platforms including Gentrack Velocity.
- Lead UAT planning, test scenario development, defect triage, and business sign-off.
- Engage stakeholders across operations, regulatory, and technology teams throughout delivery

Skills & Experience:

5–8 years of BA experience in the Energy/Utilities sector — preferably Australian or New Zealand energy retail.

- Robust working knowledge of energy market operations — billing, metering, market transactions, collections, credit/debt, and customer management.
- Solid understanding of AEMO market frameworks — NEM, MSATS, CATS, B2B procedures, switching, and NECF compliance.
- Experience working on CIS or billing platform implementations or transformations.
- Hands-on experience with Gentrack Velocity — configuration, billing modules, or market transaction workflows.
- Experience in telco BSS/billing or provisioning processes is an advantage.
- Proficiency in Jira, Confluence, or ADO for requirements and backlog management

Desirable:

- Exposure to MuleSoft or middleware integration patterns in a utility context.
- CBAP, CCBA, or equivalent BA certification.

📌 Senior Business Analyst – Utilities (Melbourne)
🏢 Techwave
📍 Melbourne