Northern Territory Government

Job Title Senior Business Support Officer

Classification Band 3 Administrative and Corporate Services Position No. 48934

Job Type Full Time Duration Ongoing

Business Unit Core Operations Location Darwin

Reports to Manager Performance and Assurance Reports to P/No. 45363

Power and Water values diversity. Power and Water encourages people from all diversity groups to apply for vacancies

Inclusion and and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment diversity and Special for the recruitment process or job, please discuss this with the contact officer. For more information about applying for

Measures this position and the merit process, click here recruitment plans Under the Agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plan, click here

Information for Applications must include a one-page summary about you, a detailed resume and copies of all relevant tertiary

Applicants qualifications listed in your application. For further information for applicants and example applications: click here

Information about If you accept this position, a detailed summary of your merit (including work history, experience, qualifications, skills,

Selected Applicant’s information from referees, etc.) will be provided to other applicants, to ensure transparency and better understanding

Merit of the reasons for decision. For further information: click here

PRIMARY OBJECTIVE To lead the delivery of business support functions across Core Operations, ensuring alignment with Power and Water’s governance frameworks and strategic objectives. The role drives continuous improvement and supports operational and financial performance through effective leadership,

collaboration, and data-driven decision-making.

KEY RESPONSIBILITIES The “WHAT” to be delivered

Business Operations and Support

- Provide operational leadership and accountability for the Business Support Hub, ensuring delivery of financial, administrative, and project coordination services aligned with Power and Water’s policies, governance frameworks, and strategic objectives.

- Responsible for the operational reporting and analysis of the capital portfolio via the Core Operations Capex Portfolio Steering Committee,

ensuring data accuracy, governance compliance, visibility of risks, and progress tracking.
- Proactively identify, investigate, and resolve cross-team business issues or process gaps impacting service delivery; collaborate with

stakeholders to develop and implement sustainable process improvements.
- Lead the design, review, and implementation of fit-for-purpose business processes that support effective decision-making, operational

efficiency, risk mitigation, and compliance with relevant policy and regulatory requirements.
- Oversee coordination and input of the capital portfolio to the Statement of Corporate Intent (SCI),



forecasting and business planning processes,

ensuring prioritisation reflects risk management, strategic alignment, and available funding.
- Contribute to the development and execution of strategic plans related to business support functions and capital portfolio management,

ensuring alignment with organisational goals.
- Build and maintain strong relationships with senior leadership, finance teams, and external partners to support operational delivery and

strategic initiatives.
- Serve as the subject matter expert for the Maximo Asset Management System; lead ongoing system training, user support, and capability

development across Core Operations teams.
- Undertake additional duties as required to support the team/organisation.

People Leadership and Team Delivery

- Lead, coach, and develop team members, fostering a culture of collaboration, accountability, and continuous improvement.

- Set clear priorities, manage resource allocation, and ensure delivery of outcomes on time and to quality standards.
- Act as the primary point of contact for Business Support Hub functions, escalating strategic or complex issues to management as required.
- Represent the Business Support Hub function in cross-organisational forums, contributing operational insights and influencing outcomes.
- Drive continuous improvement and innovation within the team and operational processes to enhance effectiveness and adaptability.

Safety, Environment, and Customer Focus

- Lead by example to promote a safety-first culture, actively supporting safety conversations, risk assessments, and performance monitoring within the team.

- Ensure all activities comply with environmental policies and legislation, driving sustainability and responsible operational practices.
- Deliver customer-focused services by building and maintaining solid relationships with internal and external stakeholders, ensuring

expectations are met or exceeded.

AT POWER AND WATER

Northern Territory Government

COMPETENCY PROFILE

“HOW” to do it (Manager of Team profile - refer to Power and Water’s Behavioural Competency Guide)

Builds effective teams Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Courage Stepping up to address difficult issues, saying what needs to be said

Cultivates innovation Creating new and better ways for the organisation to be successful.

Customer focus Building strong customer relationships and delivering customer-centric solutions

Directs work Providing direction, delegating, and removing obstacles to get work done.

Interpersonal acumen Relating openly and comfortably with diverse groups of people





Plans and aligns Planning and prioritising work to meet commitments aligned with organisational goals.

Resourcefulness Securing and deploying resources effectively and efficiently.

MANAGEMENT RESPONSIBILITIES

No. of Direct Reports 0 No. of Indirect Reports 0

Key Interactions External Stakeholders, Executive Leadership Team, Senior Leader Group, All Employees, External Customers

COMPLIANCE

We expect you to

- Actively align, support and promote Power and Water’s Values and support building a constructive workplace culture that celebrates

achievement through its people

- Carry out duties in accordance with Power and Water’s Safety and Environmental policies and procedures, working towards our goal of Zero

Harm

- Ensure all activities undertaken as a Power and Water employee comply with Power and Water’s Standards of Behaviour, Management

Standards and Procedures, relevant Acts, legal demands and that you manage all of your activities and responsibilities within the Power and

Water risk management framework

- Pass a job-specific pre-employment medical (if applicable)
- SELECTION CRITERIA

Qualification and Skills Experience Essential • Demonstrated ability to lead, coach, and develop a • Demonstrated success in leading teams, managing high-performing team, fostering collaboration, resources, and identifying process gaps and drive accountability, and continuous improvement continuous improvement and innovation.
- Strong analytical and financial skills, with the ability • Proven experience with Asset Management Systems to interpret complex data and provide reports to and ability to deliver training and support to users.

support decision-making. • Experience in strategic business planning, capital
- Sound understanding of project, operational, and investment planning, and supporting organisational

capital portfolio management principles, with objectives through operational insight and analysis. experience in implementing effective governance, • Demonstrated ability to manage, mentor, and develop risk management, and compliance frameworks. staff, ensuring accountability and high-quality service
- High-level written and verbal communication skills, delivery.

including the ability to managing stakeholder relationships and present information effectively. Desirable • Tertiary qualifications in business, finance, project • Previous experience in a utility or regulated management, or a related field. environment.

FURTHER INFORMATION

1. Contact Grace He on 0400 879 590 for further information about the position
2. Information about Power and Water Corporation may be viewed at powerwater.com.au
3. The total remuneration package amounts published for this position include base salary, superannuation and annual leave loading and the

value of an extra week’s annual leave. Apply online: https://jobs.nt.gov.au/Home/JobDetails?rtfId=354017 TBC Grace He Performance and

Vacancy Closes: 31/08/2026 Assurance Manager – Core

Operations

AT POWER AND WATER

📌 Senior Business Support Officer (Darwin)
🏢 Power and Water
📍 Darwin