About the role

You will be responsible for helping lead the front-of-house team and ensuring the café operates smoothly, professionally and consistently every day. This role is ideal for an experienced café manager, assistant manager, supervisor or strong hospitality/retail leader who enjoys working with people, keeping a business organised and taking ownership of day-to-day operations.

Key responsibilities

- Leading and supporting the front-of-house team
- Maintaining high customer service standards
- Helping manage staff performance, training and development
- Ensuring cleaning, presentation and operational standards are maintained
- Handling customer feedback and resolving issues professionally
- Completing general administration and paperwork
- Assisting with food safety, compliance and record keeping
- Monitoring sales, labour, waste and general shop performance
- Helping coordinate promotions and new product launches
- Working closely with the owners, Head Chef and Head Barista

About you





- Confident leading a team
- Highly organised and reliable
- Friendly, professional and great with customers
- Comfortable having difficult conversations when required
- Robust with administration and paperwork
- Confident using computers, apps and social media
- Calm and organised during busy service periods
- Commercially minded and aware of sales, labour and costs
- Previous café or hospitality management experience highly regarded
- Open to experienced retail managers, assistant managers and supervisors with strong leadership and operational skills

About us

Mark Daniels Patisserie is a busy, family-run café and patisserie located in Robina Town Centre. We make and bake our products fresh on site and have built a strong team across our kitchen, coffee and front-of-house operations.

📌 Cafe Manager / Shop Leader (Surfers Paradise)
🏢 Mark Daniel’s Patisserie
📍 Surfers Paradise