Casual Switchboard/Receptionist - Internal EOI

Western District Health Service – Hamilton VIC

1d ago , from Western District Health Service

Reception/Switchboard Operator – Internal EOI

Hamilton

Casual

$30.7594 per hour (Including Day and Afternoon Shift covering seven days per week) + 12% Superannuation + Salary Packaging Benefits

Build Your Career. Make a Real Difference.

Are you passionate about delivering exceptional customer service and creating a positive experience for patients, visitors, and staff? Join Western District Health Service as a Reception / Switchboard Operator, where you’ll play a vital role as the first point of contact for our organisation.

This is a role for someone who thrives in a fast-paced environment, values professionalism and teamwork, and takes pride in providing an efficient, friendly, and high-quality service. You’ll manage a wide range of customer enquiries, connect patients and visitors with the support they need, and play a critical role in contacting relevant staff and clinicians during hospital emergency codes.

Every interaction matters. In this role, you’ll help create a welcoming experience while supporting the safe and effective operation of our health service and making a meaningful difference to our community every day.

What You'll Be Doing

As a valued member of our Corporate Services team, you'll provide a professional, welcoming, and responsive service to patients, visitors, staff, and the wider community while supporting the safe and effective operation of Western District Health Service.

Customer Service & Communication —

Serve as the first point of contact for WDHS, delivering a friendly, professional, and high-quality reception and switchboard service. Manage a wide range of enquiries, ensuring callers and visitors are assisted promptly and directed to the appropriate service or staff member.

Switchboard Operations —

Answer a high volume of inbound calls while maintaining agreed response standards. Utilise effective telephone and communication skills to accurately receive, relay, and deliver messages, ensuring timely information flow across the organisation.

Emergency Response Communication —

Play a critical role in hospital emergency procedures by remaining calm under pressure and acting as a key communicator. Ensure relevant staff and clinicians are contacted promptly and accurately in response to emergency codes and critical incidents.

Confidentiality & Professional Practice —

Maintain the highest standards of privacy and confidentiality,



ensuring all information is handled securely and discussed only as required in the performance of your duties. Adhere to WDHS policies, procedures, and professional standards at all times.

Provide administrative assistance and support Finance functions as required, contributing to the efficient operation of the organisation and responding flexibly to changing business needs.

Training & Team Support —

Support the orientation, training, and development of new Reception and Switchboard team members. Contribute to a collaborative, respectful, and supportive team environment.

Technology & Continuous Learning —

Utilise a range of computer systems and software programs for data entry and communication activities. Demonstrate a willingness to learn current technologies, processes, and skills to enhance service delivery.

Quality, Safety & Compliance —

Work in accordance with all WDHS policies, procedures, and safety requirements. Contribute to continuous improvement initiatives and undertake other duties as directed to support the needs of the organisation.

What You Bring

- Excellent customer service skills with a professional and friendly approach.
- Strong verbal and interpersonal communication skills, both over the phone and in person.
- Ability to maintain strict confidentiality and handle sensitive information appropriately.
- Excellent time management skills with the ability to prioritise competing demands.
- Ability to remain calm and respond effectively during hospital emergency codes.
- Strong computer literacy and willingness to learn new systems and technologies.
- Ability to work collaboratively within a team and build positive working relationships.
- Commitment to the WDHS Values of Integrity, Innovation, Collaboration, Accountability, Respect, and Empathy.
- Flexibility to work rostered shifts across seven days per week.
- Commitment to ongoing learning, development, and supporting new team members.

Why Join Western District Health Service?

About Us

Western District Health Service (WDHS) is committed to delivering high-quality, person-centred healthcare to communities across the Southern Grampians and Glenelg Shire. As the region’s largest employer employing over 1000 people,



we provide a comprehensive range of acute inpatient, residential aged care, and community health services, supported by a strong culture of teamwork, community connection, and excellence in rural health delivery.

We are proud to foster a diverse, inclusive, and accessible workplace for our staff, consumers, and visitors, guided by our core values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy.

Discover Life in Hamilton

Located in the heart of Victoria’s Southern Grampians region, Hamilton offers the perfect blend of career opportunity and lifestyle. With a welcoming community of around 10,000 people (serving a broader catchment of 16,500), it’s an ideal place to build your career while enjoying a relaxed, regional way of life.

From the stunning landscapes of the Grampians National Park to nearby coastal gems including Warrnambool, Port Fairy and Portland — plus local wineries and outdoor experiences — Hamilton provides an enviable work/life balance.

To learn more about WDHS, visit: v2/about-us/

To explore the region, visit: v2/home/careers/community-information/

What we offer:

- Opportunities for career growth and development
- Supportive team environment and strong clinical leadership
- Access to ongoing education and professional development
- A workplace that values diversity, inclusion, and belonging
- Meaningful work making a difference in rural health outcomes

Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected. We embrace fair and transparent recruitment practices and recognise the unique strengths, experiences and perspectives people bring from all walks of life.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Culture team on 55518225 — we’re here to ensure you can participate fully and comfortably.

Successful applicants will be required to hold (or be willing to obtain) a current National Criminal Police Check. Depending on the role, a Working with Children Check and/or NDIS Worker Screening Check may also be required. Compliance with WDHS immunisation and vaccination requirements is a condition of employment.

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📌 Casual Switchboard/Receptionist - Internal EOI (Hamilton)
🏢 Western District Health Service
📍 Hamilton