ON THE HOUSE A gap that shouldn't exist

Toilet paper is free in every bathroom. Period products aren't.

3 in 5 Australian women have used tissues, toilet paper or socks because the product they needed wasn't there when they needed it. Not because it's expensive. Because nobody built the infrastructure to put it in front of her.

At the same time, brands are spending more than ever to reach women, with worse results every year. $1 trillion a year on ads. Falling attention. Falling trust. Women control roughly 85% of household spending and most of that money is chasing them through channels they've learned to ignore.

Two broken markets. Nobody had connected them.

We did.

HOW IT WORKS

ON THE HOUSE installs vending machines in high-traffic bathrooms that double as digital billboards.

Brands pay to reach women in a zero-distraction, high-gratitude moment. Those ad dollars fund free, organic period products.

Every interaction is a two-way exchange: she walks away with something free and helpful, and brands walk away with brand lift, clear attribution, and a world-first kind of data: consented, transparent, verified, every time.

We're already live in venues like Accor and Hyatt Hotels, Dendy Cinemas, Dreamworld, Village Roadshow, and Revelop Shopping Centres.

We're working with iconic brands like Afterpay, Frontier Touring, 2XU, and Pillow Talk.

We're hearing from women:

"Thank you thank you thank you for taking the initiative to do something like this especially as women this is not something we can help so having a moment where we can have it provided is amazing. Thank you from one very thankful person, this helps for them you know :)""Thanks for providing such an important service to females that get caught out in public""I love that period product are made accessible at the gym. Now I can enjoy knowing that if you get your period you don't have to leave the gym for the product you need."

And this is just the beginning.

Join now and you're getting in on the ground floor of something that's about to get a lot bigger.

THE ROLE

She walks into a bathroom and the product she needs is there. That's the entire company, proven true or false one machine at a time. Whether that's actually true comes down to you.

Your mission:



take a signed piece of paper and turn it into a machine that never lets a woman down. That means pulling together functions that don't naturally talk to each other - venues, install, ops, tech, the team on the ground, and enabling them to work as one.

At the core, you own physical operations end to end: getting venues live, machines installed on the wall, every restock and maintenance visit after that. Your job sits at the intersection of physical operations, people, and AI. The processes are AI-native, but physical infrastructure never runs without people.

The Install Lead's team and our on-the-ground team are out there every day, and you own how well they're resourced, routed, and run.

And because we're building this as we go, you work with our Tech Lead to shape the internal software that runs the fleet: city dashboards, task allocation, whatever it takes to make the operation run itself. Think of it as being a pseudo product manager for the tools your own team relies on.

This is a build-from-scratch role reporting to the COO. Two FT direct reports, Install Lead and Operations Specialist, plus the casual field team you help shape and run. Nothing here has a playbook yet, you'll be the one writing it.

⏰ Start date: Immediately

? Location: Melbourne

? Applications close: 30th of August.

WHAT YOU'LL OWN

If you're crushing it in 6 months, every machine in the fleet is live, stocked, and running, and you can tell us exactly what it costs to keep it that way.

Physical Operations

- Operationalise every venue rollout: scheduling, install requirements, site readiness, turning a signed deal into a live, working machine fast.
- Lead the Install Lead's team and the on-the-ground team.
- Own machine restocking uptime and speed to repair across the network.

Building It From Scratch, AI-Native

- Build our physical operational systems and processes AI-natively, alongside your Operations Specialist. There's no legacy stack here to work around.




- Use AI to unlock what a lean field team can do, from routing and scheduling to how we manage a distributed fleet.
- Actually build with AI agentically: wiring tools together (think MCPs), chaining multi-step processes, and automating real workflows, not just using it to draft text or summarise.

Margin Ownership

- Constantly think about the most cost-effective way to run install, restock, and maintenance.
- Bring real analytical rigour to how we resource the on-the-ground team and installs.
- Change how something's been done if the numbers say there's a better way.

Core outcomes: machine uptime, gross margin.

WHAT WE'RE LOOKING FOR

Must-haves

- Genuinely great at managing and leading people.
- Comfortable working with data to make resourcing and cost calls.
- You’re already building from scratch, AI-native. Connecting tools and multi-step, agentic workflows, not just using it for generative text.
- Takes a complicated, messy problem and simplifies it, pulling the pieces together into something that works.
- A track record of building or significantly improving an operational processes from the ground up.
- Comfortable working with data to make resourcing and cost calls.
- Based in Melbourne.

The kind of person you are

- Owns the whole machine: if something's broken, you don't wait for someone else to fix it. You work out why, and you own it end to end.
- Moves at speed: you'd rather ship something rough this week than something polished next month.
- Builds while it's live: nothing here is finished yet, including the plan. You're fine building it while it's running. It's where you thrive.
- Ignores how it's always been done: you don't ask how the industry does it, you ask what actually works.
- Stays sharp under pressure: analytical to the core, you check the numbers before you make the call, and nothing rattles you when a plan changes fast.

Interested?

Want to know more about how we work and what we believe in?

Work with ON THE HOUSE (https://app.notion.com/p/Join-ON-THE-HOUSE-38aa82c50e1b81948fc8dd859dd4ccbc)

Want to apply for this role?

? Fill in this short form and we'll reach out (https://airtable.com/appeht6bnaioDN4IF/shrS3cYLsYg5f7giY)

? Applications close: 30th of August.

📌 Senior Operations Manager (Melbourne)
🏢 On the House Group
📍 Melbourne