About the Company

Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders. We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Aramex.

About the Role

Aramex Toowoomba is looking for a motivated and customer-focused Casual Operations Assistant to support the day-to-day operations of our busy depot.

This hands-on role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and is passionate about delivering exceptional customer service. You will work closely with drivers, customers, and depot staff to ensure freight is processed efficiently and operational targets are met.

Work timings between 10 am - 6pm.

Key responsibilities include:

- Assist with the day-to-day operations of the depot





- Manage undelivered freight and investigate delivery issues

- Coordinate with drivers to ensure pickups and deliveries are completed efficiently

- Provide outstanding customer service via phone, email, and counter enquiries

- Handle freight tracking, problem freight, and customer escalations

- Prepare manifests and operational paperwork

- Support invoicing, timesheets, and general administrative duties

- Assist with sales enquiries and customer account support

- Maintain compliance with WHS and Chain of Responsibility (CoR) requirements

To be successful in this role:

- Current Forklift (FL) Licence

- Previous experience in logistics, transport, warehousing, operations, or a similar role

- Strong customer service and communication skills

- Ability to multitask and work in a fast-paced environment

- Good problem-solving skills and attention to detail

- Sound computer skills and confidence learning current systems

- A proactive attitude and willingness to support the wider team

- Commitment to workplace safety and compliance requirements

Our Benefits:

- Grow with us – Access career development opportunities including LinkedIn Learning and a range of in-house training programs.

If you think this would be a great opportunity for you, please apply today by submitting your cover letter and cv.

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.

📌 Casual Operations Assistant (Westbrook)
🏢 Aramex Australia
📍 Westbrook