An Australian Government organisation is seeking an experienced ICT Project Officer / ICT Support professional to provide frontline ICT support and contribute to ICT projects and operational activities.
The successful candidate will work in a customer-focused environment supporting users, ICT systems, devices and technology initiatives across Australia and overseas.
Key Responsibilities
• Provide first-level ICT support across hardware, software, network, account and device issues
• Triage, resolve and escalate incidents and service requests
• Administer user accounts, devices, software and ICT asset records
• Support ICT projects, upgrades, testing, deployments and rollouts
• Develop and maintain ICT procedures, user guides and knowledge articles
• Liaise with technical teams, vendors and service providers
• Identify recurring issues and contribute to service improvements
• Support cyber security, patching, access management and incident reporting
• Provide professional support to technical and non-technical users
Essential Experience
Experience delivering responsive ICT support within an Australian Government environment
Strong troubleshooting experience across Microsoft on-premises and cloud technologies
Ability to analyse technical issues, assess risks and develop practical solutions
Strong communication and stakeholder-management skills
Ability to manage competing priorities and deliver outcomes within deadlines
Understanding of ICT security, governance and professional service standards
Ability to work collaboratively in a busy operational environment
Desirable
Active Directory / Azure AD experience
Understanding of ITIL principles
Experience supporting ICT projects, deployments and technology upgrades
Apply Now If your background aligns with the above requirements, please connect or message me to discuss the opportunity.
For further information, please contact the eSync Solutions team at ***email_hidden*** or connect with us via LinkedIn .