Department of Customer Service

Reference number req52720

Occupation

Assessing

Work type

Full-Time

Location

Gosford, Central Coast and Region

Salary Information

$133,348-$146,945 per annum + Super

Closing date

24 August 2026 at 10:00am

Senior Team Leader Triage and Advisory Services

- Passionate about improving workplace safety and ensuring timely, fair, and effective regulatory responses? Lead a specialist team responsible for the triage, assessment, verification and management of work health and safety matters, including psychosocial risks and harm
- Clerk Grade 9/10, commencing salary $133,348 plus super
- Ongoing, 35 hour week, based in Gosford

About us SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

About the role The Senior Team Leader Triage and Advisory Services role plays a critical part in ensuring high-quality regulatory decision-making, operational effectiveness, and strong governance outcomes.

This role is responsible for, but not limited to:

- Lead a specialist team delivering consistent, high-quality triage, assessment and verification activities in line with SafeWork NSW's National Triage Framework and legislative requirements.
- Provide expert advice, guidance and coaching to frontline staff to build capability and support consistent and fair decision-making.
- Monitor triage volumes, trends and emerging issues to inform regulatory intelligence and operational prioritisation.
- Ensure accurate data capture, record management and compliance with privacy and governance obligations.
- Oversee the delivery of high-level administrative and governance support across key operational functions.




- Support effective resolution pathways and strengthen SafeWork NSW's regulatory response to workplace risks, including psychological risk and harm.
- Drive continuous improvement initiatives that enhance service consistency, efficiency and regulatory performance.

To learn more about the role, please click here to

About you

We are seeking a collaborative and capable leader who thrives in a dynamic environment and is committed to delivering high-quality outcomes.

To be successful in this role, you will demonstrate:

- Experience working within a regulatory, compliance or investigative environment, with a strong understanding of WHS frameworks and principles.
- Ability to influence, mentor and coach staff to ensure consistent application of policy, process and legislative requirements.
- Strong analytical and problem-solving skills, with the ability to identify trends, manage competing priorities and contribute to operational planning.
- Proven people leadership experience, including developing capability, fostering engagement and driving continuous improvement.
- Resilience, adaptability and sound judgement when managing sensitive, complex or high-profile matters.

This opportunity provides an excellent chance to:
- Gain experience leading a critical operational function within SafeWork NSW.
- Further develop strategic leadership, operational management and regulatory expertise.
- Contribute to improving workplace safety outcomes across Recent South Wales.
- Play a key role in strengthening regulatory intelligence,



service delivery and organisational performance.

How to apply: Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a resume (no more than 5 pages) outlining your capabilities and experience relevant to the role, and a cover letter (no more than 2 pages) outlining:

- The skills, knowledge and experience you would bring to the role.
- Demonstrated examples that highlight your suitability.
- How this opportunity aligns with your professional development goals within SafeWork NSW.

Application closing date: Monday 24th August 2026 (9:59AM) For enquiries relating to the recruitment process, please contact Tayla Gibbs, [email protected]

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Tayla Gibbs at [email protected] For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Team Leader Triage and Advisory Services (Gosford)
🏢 Nsw Government
📍 Gosford