Shell House & The International | Sydney CBD | Casual

Restaurant Reservations Coordinator

Shell House & The International | Sydney CBD | Casual

About the Role

We're on the hunt for a warm, organised and positive Reservations Coordinator to join the team behind two of Sydney's most-loved venues, Shell House and The International. You'll be the friendly voice guests hear first, and a key part of how we deliver exceptional dining experiences from the very first phone call.

Working closely with our Reservations & Group Bookings Manager, you'll help keep our booking system running smoothly and make sure every guest feels looked after before they've even walked through the door.

What You'll Be Doing

- Managing reservations and enquiries across both venues via phone and OpenTable
- Coordinating group bookings and special requests with care and attention to detail
- Working closely with our Reservations & Group Bookings Manager to keep things running seamlessly
- Being a helpful, professional first point of contact for our guests
- Solving problems on the fly with a positive, solutions-focused approach
- Assisting with booking reports for each venue

What We're Looking For

- Previous experience in a similar reservations or guest-service role within hospitality
- Hands-on experience using OpenTable is preferred (or similar booking system)
- A polished phone manner and confident, clear communication skills




- A can-do attitude and a knack for problem-solving under pressure
- Someone reliable, personable and genuinely happy to be part of a team

The Details

- Location: Office-based role in Sydney CBD
- Hours: Casual, set shifts
- Thursday: 11:00am – 6:30pm
- Friday: 12:00pm – 7:00pm
- Saturday: 11:0am – 8:00pm
- Start: Immediate start available
- Future: Opportunity to turn this into a permanent part-time or Full-time position

Why Join Us

You'll be joining a supportive, friendly team behind two award-winning Sydney venues, working in a fast-paced workplace where every day brings something new. If you love hospitality but want to step off the floor and into a dynamic coordination role, this could be the perfect fit.

We welcome applications from people of all backgrounds, ages and walks of life, and are committed to building a team as diverse as the guests we serve.

About The Point

Shell House & The International are proudly part of The Point, a growing hospitality group behind some of NSW’s most loved restaurants, bars & pubs. When you join The Point, you become part of a business that genuinely invests in its people and believes in long-term careers, not just jobs.

Staff benefits include:

- Ongoing Learning & Developmentprograms
- A staff rewards program
- Staff discountsacross all of The Point venues
- A staff referral program
- Genuine career development and progression opportunities

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📌 Restaurant Reservations Coordinator (New South Wales)
🏢 The Point Group
📍 New South Wales