Where you’ll add value
As a Processing Officer in our Accounts Management team, this role plays an important part in supporting our members and frontline teams by processing a wide range of account, lending and transactional requests. You'll work across multiple brands and support day-to-day banking operations while delivering a high standard of service.

The position offers variety and exposure to many areas of banking operations. You'll work closely with internal stakeholders, external providers, and frontline colleagues to ensure member requests are completed accurately and efficiently.

Working as part of an inclusive and collaborative team your key responsibilities will include:

- Process account maintenance requests and member transactions across a range of banking products
- Managing term deposit renewals and redemptions
- Respond to requests received through centralised phone queues and shared mailboxes
- Prepare, verify and maintain operational documentation and records
- Managing centralised mailboxes and phone queues
- Maintaining operational reports and completing general ledger reconciliations
- Contribute to the maintenance of process documentation and operating procedures
- Maintaining accurate records across core banking system
- Following operational procedures and ensuring regulatory requirements are met

What sets you up for success

- Previous experience within banking or financial services would be highly regarded
- Strong attention to detail and a high level of accuracy
- Well-developed customer service skills
- The ability to work effectively within a team environment
- Confidence using technology and learning new systems
- Good problem-solving capability
- Strong organisational skills and the ability to prioritise tasks
- An understanding of the importance of risk management, compliance and operational controls

What we can offer you
There’s life at work,



and life outside of work – and we understand that. That’s why we offer an extensive range of employee perks.

- Enjoy flexible work arrangements.
- Be supported with leadership and professional development, such as education assistance, mentoring, and emerging leadership programs.
- Generous discounts on home loans, personal loans, insurance and other banking products and services.
- An incentive scheme for exceptional performance, up to two weeks’ additional purchased leave per year, and novated lease program.
- 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.
- Two days’ paid volunteer leave each year to use with a community partner of your choice.
- Employee social clubs in our Perth and Coffs Harbour corporate offices.

About us
Are you looking for a career with endless opportunities? There’s more to us than banking. We are a competitive Australian retail bank with customer-centricity at the heart of everything we do.

P&N; Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N; Bank in Western Australia and BCU Bank in Recent South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.

Our culture is the sum of how we do things – and we believe it’s a real point of difference. Our culture is shaped by each and every one of us and by joining us, you will shape it too. We empower our people, mistakes are seen as an opportunity to learn,



and we encourage diverse thinking. We are driven by a shared purpose and come together to build a workplace of trust and belonging for all.

We continue to transform, shape, and develop the products, services, digital tools, and experience we offer our customers of today and tomorrow. To help us achieve our ambitious plans, we’re looking for talented individuals to join our teams across all three states and all areas of our organisation.

What does our recruitment process look like?
The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks, and all relevant background checks.
At P&N; Group, we are committed to creating an inclusive employee experience and better understanding the needs of our customers. We support this through employee networks, flexible work options, mentoring and initiatives that strengthen inclusion and cultural understanding across the organisation. We welcome and encourage applications from people of all backgrounds, identities, and lived experiences. This includes people who identify as LGBTQIA+, people with disability and/or who are neurodivergent, Aboriginal and/or Torres Strait Islander peoples, and people of all genders, ages and cultural backgrounds.

If you require adjustments or flexibility during the recruitment process, please contact our Talent Acquisition team at ***********@pnbank.com.au. We’ll work with you to support your participation.

To find out more about what it’s like to work with us, visit https://www.pnbank.com.au/about/careers/, or meet some of our people here https://www.youtube.com/watch?v=ae8tyBGYofI.

The closing date for applications is 18th September 2026.
(Please note that candidate screening and interviews may be completed prior to advertisement closure date.)

📌 Processing Officer (Perth)
🏢 P&N Bank
📍 Perth