We are a well-established dental supply company based in Balcatta, providing high-quality products and exceptional service to dental professionals across Australia. We pride ourselves on building strong customer relationships through industry expertise, reliable solutions, and a commitment to outstanding service. As our business continues to grow, we are seeking a motivated and customer-focused Administration Assistant to join our friendly and supportive team.
About the Role
This diverse role encompasses order processing, sales administration, customer service, and accounts administration. You will be the first point of contact for incoming telephone enquiries, manage shared inboxes, process online and telephone sales orders, and support a range of day-to-day administrative functions. Working closely with customers and internal teams, you will play a key role in ensuring a seamless customer experience and the smooth operation of the business.
Key Responsibilities
- Printing and processing online sales orders.
- Manually entering telephone and email sales orders.
- Processing payments and reconciling transactions.
- Creating quotes and following up with customers.
- Verifying customer bank details for refunds (verbal verification).
- Acting as the first point of contact for incoming telephone enquiries, delivering a professional, confident and friendly customer experience.
- Managing shared inboxes, including information and administration email accounts.
- Providing product information and support to customers.
- Entering invoices into various customer portals.
- Chasing overdue balances prior to order release.
About You
You will be an organised and proactive individual who enjoys providing exceptional customer service and thrives in a fast-paced environment. You will have:
- Previous administration or customer service experience.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills with a professional phone manner.
- Ability to manage multiple tasks and prioritise effectively.
- Highly organised and proactive.
- Customer-focused with a positive attitude.
- Solid problem-solving skills.
- Ability to work independently and as part of a team.
- Experience in the dental industry will be highly regarded but is not essential.
What's on Offer
- Permanent part-time position, 3 days per week (8:00am to 4:00pm). Salary advertised is based on 3 working days per week.
- A varied role combining administration, customer service, sales support and accounts administration.
- Friendly, supportive and collaborative team environment.
- Full training and ongoing support to help you succeed.
- Opportunity to develop your skills and product knowledge within the dental industry.
- Stable position with a growing, well-established Balcatta-based business.
- Free on-site parking and convenient access to public transport, with a bus stop located within walking distance.
- The opportunity to make a meaningful contribution to a small team where your efforts are recognised and valued.
Apply Now
If you are a motivated, customer-focused administrator looking for a rewarding part-time role with a supportive team, we'd love to hear from you. Apply now.
📌 Part-Time Administration Assistant | Customer Service & Sales Support (Balcatta)
🏢 Aria Dental
📍 Balcatta
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