About the role

Lisa Grice Pty Ltd is seeking an experienced, organised and genuinely personable Customer Experience/Sales Coordinator to work within Southern Removals & Storage at our Moss Vale office. You’ll be the go-to person for customers from their initial enquiry through to their move, ensuring prompt communication, accurate information and consistent follow-up.

This is more than a phone-answering role—we’re looking for someone who takes ownership, notices what needs doing, follows things through and genuinely enjoys making the customer experience easier. If your instinct is to think, “I’ll sort that,” you’ll fit in well here.

Key responsibilities

- Respond to customer enquiries by phone and email

- Follow up quotes, enquiries and outstanding customer actions

- Keep customers informed before, during and after their move

- Prepare in-house quotes and pricing once trained

- Convert appropriate enquiries into bookings

- Send customers the correct information at each stage of their move

- Maintain accurate booking and customer records

- Check in proactively rather than waiting for customers to chase us

- Resolve routine customer concerns and know when something genuinely needs escalation

- Liaison with operations and branch teams when customer requirements change

- Spot opportunities for additional or future work and follow them through

- Help us improve the way we communicate with, and look after our customers

- As your knowledge of the removals industry develops, there will also be an opportunity to learn onsite assessments and quoting.

About you

- Experienced in a customer-focused, coordination role

- Experience in transport, logistics or another fast-paced, customer-focused service environment is highly transferable

- Warm, friendly and confident dealing with people

- Highly organised and good at following things through

- Strong written communicator

- Comfortable and natural on the phone





- Able to manage competing priorities without losing your head

- Confident learning systems, processes and pricing

- Capable of making sensible decisions without needing constant direction

- Proactive rather than purely reactive and calm when plans change

- Comfortable with follow-up and sales conversations

- Genuinely cares about providing excellent customer service

- Confident with Microsoft Office, CRM/booking systems and AI tools, with solid digital organisation and the ability to learn new software quickly.

- Accurate with high attention to detail, especially when entering customer information, preparing quotes and sending written communication

About Southern

Southern Removals & Storage is an established removals and storage business operating across multiple locations.

We’re a practical, experienced team and the work is varied. No two days in removals are exactly the same.

This role is being created because customer experience matters to us and we want one capable person to genuinely own it.

You’ll have the opportunity to learn a lot about the business, work closely with our operations team and progressively make the customer-service function your own.

This is primarily an office-based role. Customers regularly visit our office and close collaboration with our operations team is important, so we’re looking for someone who enjoys being part of an in-person team.

Please apply with your resume and a short note telling us why this role caught your attention. In your application please address the following:

1. Tell us about a role where you owned a customer enquiry or process from beginning to end. What did you personally take responsibility for?

2. You have ten unanswered emails, two customers waiting for call-backs and several new enquiries. How would you decide what to deal with first?

3. What attracts you to working in a fast-moving service business where plans sometimes change throughout the day?

📌 Customer Experience/Sales Coordinator (Moss Vale)
🏢 Lisa Grice
📍 Moss Vale